Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Park With Us Reviews & Ratings
    35 Ratings
    Company Website
  • rezStream Cloud PMS Reviews & Ratings
    126 Ratings
    Company Website
  • Retreat Guru Reviews & Ratings
    133 Ratings
    Company Website
  • SiteMinder Reviews & Ratings
    257 Ratings
    Company Website
  • TablesReady Reviews & Ratings
    85 Ratings
    Company Website
  • Lodgify Reviews & Ratings
    5,030 Ratings
    Company Website
  • Bokun Reviews & Ratings
    763 Ratings
    Company Website
  • Smoobu Reviews & Ratings
    207 Ratings
    Company Website
  • anny Reviews & Ratings
    114 Ratings
    Company Website
  • Silverware Reviews & Ratings
    11 Ratings
    Company Website

What is GuestRez?

The main online booking platform used for securing various types of accommodations, such as hotel rooms, lodges, cabins, and cottages, is structured to support both individual travelers and larger groups while also permitting discounts when appropriate. Designed for transactional use, this system is adaptable to seasonal changes and is an essential part of the services offered. To sustain the functionality of this booking system, a transaction fee is applied to each online reservation, which can be mitigated during the booking by including a ‘resort fee’ within Portfolio HMS®. Furthermore, Portfolio HMS® boosts its capabilities by allowing guests to make reservations through GuestRez®, ensuring a smooth and efficient booking process. The system oversees all elements of accommodations, including pricing structures and availability, which enables properties to customize room types, rates, market codes, and group codes according to their specific requirements. This tailored approach allows each property to effectively manage the booking options presented to guests, ensuring that their distinctive offerings are accurately showcased. Additionally, this flexibility not only enhances the guest experience but also improves occupancy rates by aligning availability with market demand.

What is Cendyn Call Center?

Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services. Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation. It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele. This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses. Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.

Media

Media

No images available

Integrations Supported

Fivestars
Heartland Payment Processing
Megasys Portfolio HMS
Sabre Red 360
Shift4

Integrations Supported

Fivestars
Heartland Payment Processing
Megasys Portfolio HMS
Sabre Red 360
Shift4

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Megasys

Company Location

United States

Company Website

megasyshms.com/guestrez/

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

go.cendyn.com/cendyn/sourceforge/call-center

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

rGuest Book Reviews & Ratings

rGuest Book

Agilysys

Popular Alternatives

OPERA Room Reservations Reviews & Ratings

OPERA Room Reservations

Oracle Hospitality
GuestTracker Reviews & Ratings

GuestTracker

TCS Systems Inc.
Comfy Hotel Reservation Reviews & Ratings

Comfy Hotel Reservation

OrgBusiness Software
Easy WebRez Reviews & Ratings

Easy WebRez

Gracesoft
Pronto Reviews & Ratings

Pronto

Assunta Technologies
rGuest Book Reviews & Ratings

rGuest Book

Agilysys