Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • rezStream Cloud PMS Reviews & Ratings
    4.7 out of 5 stars 126 Ratings
    Company Website for rezStream Cloud PMS
  • SiteMinder Reviews & Ratings
    4.6 out of 5 stars 700 Ratings
    Company Website for SiteMinder
  • Smoobu Reviews & Ratings
    4.4 out of 5 stars 209 Ratings
    Company Website for Smoobu
  • Hostaway Reviews & Ratings
    4.8 out of 5 stars 2,113 Ratings
    Company Website for Hostaway
  • Bookinglayer Reviews & Ratings
    4.8 out of 5 stars 152 Ratings
    Company Website for Bookinglayer
  • Retreat Guru Reviews & Ratings
    4.7 out of 5 stars 134 Ratings
    Company Website for Retreat Guru
  • Silverware Reviews & Ratings
    4.3 out of 5 stars 12 Ratings
    Company Website for Silverware
  • Park With Us Reviews & Ratings
    4.9 out of 5 stars 35 Ratings
    Company Website for Park With Us
  • Act! Reviews & Ratings
    4.0 out of 5 stars 555 Ratings
    Company Website for Act!
  • Creatio Reviews & Ratings
    4.6 out of 5 stars 589 Ratings
    Company Website for Creatio

What is Guestware?

Guestware functions as a Software as a Service (SaaS) provider, delivering a cloud-based solution that serves as a cost-effective substitute for traditional on-premise software management. This configuration not only improves deployment flexibility but also considerably lowers overall costs. By utilizing Guestware's management tools, hotel service teams can adeptly address the specific preferences and requests of each guest, thereby ensuring an exceptional experience. The platform automates and organizes staff assignments, allowing for swift resolution of guest inquiries and issues. Moreover, Guestware leverages data analytics to reduce operational expenses while enhancing guest satisfaction. It carefully documents and aggregates all guest-related information and interactions within a single interface. Additionally, it integrates seamlessly with property management systems (PMS) and central reservation systems (CRS), making it easier to serve valued guests. By effectively scheduling and overseeing preventive maintenance tasks, Guestware aids in lowering capital costs for owners and improving facility maintenance to achieve the highest level of guest satisfaction. The extensive features of Guestware empower hotels to uphold superior service standards while optimizing resource management. In a competitive hospitality landscape, such capabilities can be the key differentiator for attracting and retaining guests.

What is Experience Hotel?

A growing number of emails are being read on smartphones, while many reservations are finalized on desktop computers, leading to difficulties in accurately assessing the revenue from your email marketing strategies. Fortunately, our state-of-the-art tracking system enables precise monitoring of all bookings generated by your email campaigns, capturing them whether they happen instantly or after a few days and accounting for various devices like tablets or computers. Alarmingly, research indicates that approximately 30% to 40% of travelers fail to report their concerns to your front desk, which can result in a lack of satisfaction and potentially negative online reviews. To combat this issue, we provide a robust database that centralizes individual guest information, making sure that all pertinent details are organized in one location. Furthermore, we implement unique identifiers such as email addresses, phone numbers, and passport numbers to effectively reduce duplicate records. This method not only enhances your insight into guest experiences but also significantly bolsters your capacity to address their needs promptly and efficiently. By streamlining the process of managing guest data, you can foster better relationships with your patrons and improve overall satisfaction rates.

Media

Media

Integrations Supported

INTELITY
Innspire

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€2.5 per room per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Guestware

Date Founded

1990

Company Location

United States

Company Website

www.guestware.com

Company Facts

Organization Name

Experience Hotel

Date Founded

2013

Company Location

United States

Company Website

www.experience-hotel.com

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Guest Experience (GEM)
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property

Hotel CRM

Not specified

Categories and Features

Hotel CRM

Not specified

Popular Alternatives

rezStream Cloud PMS Reviews & Ratings

rezStream Cloud PMS

rezStream
4.7 out of 5 stars

Popular Alternatives

SiteMinder Reviews & Ratings

SiteMinder

4.6 out of 5 stars
TRACK CRM Reviews & Ratings

TRACK CRM

TRACK Hospitality Software
SHR Maverick CRM Reviews & Ratings

SHR Maverick CRM

SHR, Sceptre Hospitality Resources