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What is HPE OSS Fulfillment?

HPE OSS Fulfillment is HPE's adaptation of the service operations factory (SOF) designed specifically for customer onboarding services. This all-encompassing solution covers the entire fulfillment process as delineated in the Business Process Framework (eTOM) established by the TM Forum, which includes aspects such as order management linked to product catalogs, the activation of service and network infrastructure, the maintenance of service and resource inventories, and the management of changes and configurations. These efficient fulfillment processes and tools play a crucial role in hastening the launch of new services in the market. Furthermore, it enhances customer satisfaction through self-service portals while ensuring high-quality service delivery. To further improve agility and reduce the complexity and expenses associated with the entire end-to-end fulfillment process, a significant revamping of operations support systems (OSS) is often required to integrate fragmented tools, processes, and teams. This transformation not only helps organizations streamline their operations but also proves essential for those striving to maintain a competitive edge in an ever-changing market landscape. Consequently, investing in such a holistic approach is vital for success in the digital age.

What is CSG Encompass?

In today's digital environment, service providers face the challenge of offering personalized promotions instantly to individual customers while simultaneously handling extensive partnerships with enterprise clients. To succeed in this endeavor, they require increased agility in their processes, adaptable pricing and bundling options, as well as precise insights across various areas such as customer support, network administration, revenue management, and collaborative content efforts. CSG Encompass presents a thorough solution for real-time rating, billing, and charging, allowing organizations to reduce costs and improve consistency. This powerful platform enables businesses to swiftly launch new services, benefiting from a scalable architecture that adjusts to their evolving requirements. Moreover, operators have the flexibility to adopt any pricing strategy and accommodate multiple payment options, all while ensuring a unified customer perspective thanks to integrated customer management features. This all-encompassing strategy not only enhances operational efficiency but also equips companies to react swiftly to shifts in the marketplace, ultimately fostering a more responsive business model. Additionally, by leveraging advanced analytics, organizations can anticipate customer preferences and stay ahead of market trends.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Microsoft Azure
Vertex

Integrations Supported

Amazon Web Services (AWS)
Microsoft Azure
Vertex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hewlett Packard Enterprise

Date Founded

2015

Company Location

United States

Company Website

hpe.com

Company Facts

Organization Name

CSG International

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/products/encompass/

Categories and Features

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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