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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Hamming?
Experience automated voice testing and monitoring like never before. Quickly evaluate your AI voice agent with thousands of simulated users in just minutes, simplifying a process that typically requires extensive effort. Achieving optimal performance from AI voice agents can be challenging, as even minor adjustments to prompts, function calls, or model providers can significantly impact results. Our platform stands out by supporting you throughout the entire journey, from development to production. Hamming empowers you to store, manage, and synchronize your prompts with your voice infrastructure provider, achieving speeds that are 1000 times faster than conventional voice agent testing methods. Utilize our prompt playground to assess LLM outputs against a comprehensive dataset of inputs, where our system evaluates the quality of generated responses. By automating this process, you can reduce manual prompt engineering efforts by up to 80%. Additionally, our monitoring capabilities offer multiple ways to keep an eye on your application’s performance, as we continuously track, score, and flag important cases that require your attention. Furthermore, you can transform calls and traces into actionable test cases, integrating them seamlessly into your golden dataset for ongoing refinement.
What is ElevenAgents?
ElevenLabs Agents is a cutting-edge platform that facilitates the creation, deployment, and scaling of intelligent conversational AI agents capable of communicating via speech, text, and actions across a multitude of channels such as phone, web, and applications. It empowers developers and teams to build real-time agents that engage users in a fluid way, utilizing a blend of speech recognition, sophisticated language models, and voice synthesis to replicate human-like dialogue. The platform enables agents to handle customer inquiries, optimize workflows, provide information, and execute tasks by harnessing interconnected data sources and pre-established logic, ensuring that every interaction is both accurate and contextually appropriate. Furthermore, these agents can be customized with knowledge bases, system prompts, and tools that enable them to connect with external systems, perform complex logic, and achieve tasks that go beyond simple responses. They are equipped with multimodal capabilities, allowing them to read, speak, and understand inputs while effectively navigating the nuances of conversation. This adaptability not only boosts user engagement and satisfaction but also positions the agents as essential tools in contemporary digital exchanges. Ultimately, their ability to learn and evolve over time ensures they remain relevant and useful in an ever-changing technological landscape.
Integrations Supported
Cal.com
Claude
ElevenLabs
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Advanced
Gemini Enterprise
Integrations Supported
Cal.com
Claude
ElevenLabs
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Advanced
Gemini Enterprise
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$5 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Hamming
Company Website
hamming.ai/
Company Facts
Organization Name
ElevenLabs
Date Founded
2022
Company Location
United States
Company Website
elevenlabs.io/agents