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features
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What is Happi?

Effortless customer support designed specifically for smaller teams. Enhance your communication by consolidating all customer emails within a single, user-friendly application, which not only saves time but also improves engagement. We believe that prioritizing email-based support promotes a more sustainable model for smaller teams, particularly in contrast to live chat systems that can place undue pressure on staff and lead to customer dissatisfaction due to slower response times. Acknowledging that numerous email ticketing solutions do not meet expectations, we developed Happi to provide a seamless user experience. It includes the essential features needed for quick and effective responses, all wrapped in an intuitive interface. Keep your team aligned as every interaction is securely stored in one location, allowing any team member to review the entire history of customer communications and work together to ensure exceptional service. Happi is offered as free, open-source software, granting you the choice to host it on your own servers or select our cost-effective cloud option. No matter your hosting preference, our dedication to transparency is evident in our publicly accessible codebase, giving you complete visibility into our platform. This distinctive approach not only empowers your team but also establishes trust with your customers, ultimately fostering a more positive relationship. By putting the power of customer support in your hands, Happi enables your team to thrive in today's dynamic business environment.

What is Charlie HR?

Say goodbye to chaotic spreadsheets and uncomfortable email exchanges. Charlie streamlines your daily tasks, allowing you to focus on what truly matters. To ensure your business operates efficiently, gather and manage essential People data seamlessly. Additionally, whether your teams are office-based, remote, or operating in a hybrid model, Charlie unites everyone effectively. It’s crucial to foster a sense of appreciation among all employees while cultivating an environment that promotes growth. Charlie is dedicated to helping you establish a positive company culture. For optimal security, Charlie adheres to the highest data protection standards. With full compliance to GDPR and ISO 27001 accreditation, you can trust that your information is safe. Moreover, our real customer support team is known for its quick response times, averaging just 7 minutes for inquiries. Tailored for startups and small enterprises, Charlie was thoughtfully crafted with the needs of UK-based small businesses in mind. Our compact team of 30 operates from an office in London, but we also embrace remote work across the UK, ensuring flexibility for all our staff. Embracing innovation and support, Charlie is here to empower your business for success.

Media

Media

Integrations Supported

Applauz Recognition
Appraisd
Bindbee
Complete
Disclo
Figures
Finch
Flexopus
Hofy
Kindo
Learn Amp
RandomCoffee
Ravio
Secfix
Slack
Sysarb
Torpago
Trace Headcount
Vanta

Integrations Supported

Applauz Recognition
Appraisd
Bindbee
Complete
Disclo
Figures
Finch
Flexopus
Hofy
Kindo
Learn Amp
RandomCoffee
Ravio
Secfix
Slack
Sysarb
Torpago
Trace Headcount
Vanta

API Availability

Has API

API Availability

Has API

Pricing Information

$11.88 per month
Free Trial Offered?
Free Version

Pricing Information

£4/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Happi

Company Location

United States

Company Website

happi.team/

Company Facts

Organization Name

CharlieHR

Company Location

United Kingdom

Company Website

charliehr.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

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