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What is HappySat?

HappySat is a dedicated feedback collection platform tailored for Managed Service Providers (MSPs), streamlining the execution of both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through its integration with Professional Services Automation (PSA) tools. The platform employs a user-friendly four-smiley-face scale to capture client feedback on routine tasks, projects, and onboarding experiences, while NPS surveys evaluate the overall satisfaction of clients. With features that offer real-time reporting and notifications, MSPs can promptly recognize successes and address any negative feedback that arises. The embedded survey option works seamlessly with prominent PSA systems such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, facilitating a quick setup and centralizing feedback management into existing workflows. HappySat can function as an independent solution or as a component of Invarosoft’s Stack Saver bundles, delivering a comprehensive tool for the collection and analysis of client feedback in a single platform. Additionally, this adaptability empowers MSPs to enhance their services continuously by leveraging the valuable insights gained from client feedback. By integrating client perspectives into their strategies, MSPs can foster stronger relationships with their customers and drive service improvements effectively.

What is CustomerSure?

Every element within CustomerSure is crafted to be immediately actionable, allowing you to quickly pinpoint urgent issues, interact directly with customers, and share feedback across teams for better performance. With CustomerSure, you can create in-depth customer feedback surveys that reveal the specific challenges your brand encounters, helping you to extract crucial insights from your clientele and focus on what is most significant. Our reporting tools make it easier to showcase the success of your customer feedback efforts, enabling you to track trends in key performance indicators like NPS, CSAT, and Customer Effort. Furthermore, you can segment your data to make comparisons among different departments, regions, locations, or even assess individual performances. Established and overseen by specialists in the field of customer feedback, CustomerSure is supported by certified NPS consultants, and our software is informed by a wealth of experience in managing customer experience projects across numerous sectors. This extensive expertise equips you with the necessary tools to thoroughly comprehend and enhance customer satisfaction, ensuring that your organization can effectively respond to customer needs and improve overall service delivery. Ultimately, leveraging CustomerSure positions you to cultivate stronger relationships with your customers and drive long-term success for your business.

Media

Media

Integrations Supported

Autotask PSA
ConnectWise Automate
HaloPSA
Invarosoft
Kaseya 365
RepairShopr
Simplesat
Syncro

Integrations Supported

Xero

API Availability

API Availability

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$259.47 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Invarosoft

Date Founded

2017

Company Location

United States

Company Website

www.invarosoft.com/happysat/

Company Facts

Organization Name

CustomerSure

Company Location

United Kingdom

Company Website

www.customersure.com

Categories and Features

Customer Feedback

Not specified

MSP

Not specified

Categories and Features

Customer Feedback

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video

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