What is RateNow?

RateNow is a cloud-based solution tailored for overseeing experiences and collecting feedback from various stakeholders including customers, patients, passengers, and employees. It allows organizations to disseminate surveys through a variety of channels such as SMS, WhatsApp, email, web pop-ups, QR codes, phone calls, and interactive kiosks. The feedback gathered is organized into intuitive dashboards that present key performance indicators like NPS, CSAT, and CES, along with features for segmentation, reporting, and automated notifications. Moreover, its case management tools enable teams to handle negative feedback more efficiently, while AI-enhanced text analysis helps categorize comments based on sentiment and themes. Users also benefit from a mobile app that provides immediate access to insights, comments, and alerts, and the platform supports CRM data integration via a REST API or CSV uploads. The service operates on a subscription model billed monthly, with a minimum commitment of 12 months required for terminal usage. By optimizing the feedback collection and evaluation process, RateNow seeks to empower organizations to enhance their engagement and response strategies significantly. This comprehensive approach ensures that organizations can adapt to feedback in real-time, fostering a culture of continuous improvement.

Pricing

Price Overview:
For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.

Integrations

Offers API?:
Yes, RateNow provides an API
No integrations listed.

Screenshots and Video

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Company Facts

Company Name:
RateNow
Date Founded:
2014
Company Location:
Spain
Company Website:
www.ratenow.cx/

Product Details

Deployment
SaaS
iPhone
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
French
Spanish
Italian

RateNow Categories and Features