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What is SurveyStance?

SurveyStance revolutionizes the feedback collection process for both customers and employees by offering engaging and interactive solutions. Our range of tools includes Smiley Face Feedback Kiosks, QR code surveys, and Email Signature Surveys, enabling you to effectively track satisfaction levels, uncover trends, and swiftly respond with automated alerts when negative feedback is detected. Additionally, the platform boasts advanced reporting features that leverage AI to interpret open-ended responses and assess vital metrics like NPS, CSAT, and Employee Engagement. By using SurveyStance, you not only collect valuable feedback but also take immediate steps to improve experiences and drive growth, ensuring your organization stays attuned to stakeholder needs. This proactive method ultimately fosters enhanced engagement and cultivates a more favorable atmosphere for everyone involved, paving the way for continuous improvement and success. As a result, organizations can better align their strategies with the evolving expectations of their audience.

What is RateNow?

RateNow is a cloud-based solution tailored for overseeing experiences and collecting feedback from various stakeholders including customers, patients, passengers, and employees. It allows organizations to disseminate surveys through a variety of channels such as SMS, WhatsApp, email, web pop-ups, QR codes, phone calls, and interactive kiosks. The feedback gathered is organized into intuitive dashboards that present key performance indicators like NPS, CSAT, and CES, along with features for segmentation, reporting, and automated notifications. Moreover, its case management tools enable teams to handle negative feedback more efficiently, while AI-enhanced text analysis helps categorize comments based on sentiment and themes. Users also benefit from a mobile app that provides immediate access to insights, comments, and alerts, and the platform supports CRM data integration via a REST API or CSV uploads. The service operates on a subscription model billed monthly, with a minimum commitment of 12 months required for terminal usage. By optimizing the feedback collection and evaluation process, RateNow seeks to empower organizations to enhance their engagement and response strategies significantly. This comprehensive approach ensures that organizations can adapt to feedback in real-time, fostering a culture of continuous improvement.

Media

No images available

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

$39
Free Trial Offered?

Pricing Information

For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.

Supported Platforms

SaaS
iPad

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SurveyStance

Date Founded

2011

Company Location

United States

Company Website

www.surveystance.com

Company Facts

Organization Name

RateNow

Date Founded

2014

Company Location

Spain

Company Website

www.ratenow.cx/

Categories and Features

Customer Feedback

Not specified

Survey

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

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