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What is Help me Fix?

Help me Fix provides a comprehensive diagnostic and triage solution for repair needs, utilizing advanced AI and video technology. Its main objective is to improve service quality, reduce costs, and simplify maintenance management, making it an ideal option for various sectors looking to enhance their repair workflows and increase operational efficiency. The platform includes Aidenn, an AI-powered repair assistant, as well as Help me Fix Resident, Help me Fix Engineer, and a Nationwide Network of semi-retired tradespeople. This groundbreaking service enables residents to handle simple repairs independently with the aid of AI diagnostics, computer vision, instructional videos, video triage escalation, and job reporting features. Furthermore, it allows contact center representatives and on-site technicians to provide assistance to residents through video calls, helping to resolve issues remotely and significantly enhance first-time fix rates. By merging technology with practical support, Help me Fix fosters a more efficient repair process for all parties involved, ultimately transforming the traditional approach to maintenance and repair services. This innovative strategy not only benefits residents but also contributes to the overall improvement of service delivery across multiple industries.

What is Acty?

Acty is a cutting-edge remote video service application tailored to support field technicians in real time, allowing them to perform regular maintenance or tackle unforeseen issues through 3D augmented reality guidance, digital operational manuals, and AI-powered answers to questions regarding company documentation. Accessible via smartphones or smart glasses, technicians are able to visualize the equipment needing repairs while receiving comprehensive remote instructions enriched with visual aids like arrows, symbols, text, and 3D models to facilitate their understanding and task execution. This modern solution not only optimizes the repair workflow but also significantly boosts operational efficiency and precision in technical procedures, leading to enhanced outcomes overall. By integrating these advanced technologies, Acty empowers technicians to work more confidently and effectively in the field.

Media

No images available

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

£100 per month
Free Trial Offered?
Free Version

Pricing Information

$60/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Help me Fix

Date Founded

2019

Company Website

helpmefix.io

Company Facts

Organization Name

ICONA SRL

Date Founded

1996

Company Location

Italy

Company Website

www.icona.it

Categories and Features

Categories and Features

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