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What is HelpOnClick Live Chat?
HelpOnClick is a cutting-edge, cloud-based live chat and help desk solution designed specifically for small to medium-sized businesses. The platform's intuitive interface allows companies to seamlessly interact with their website visitors, thereby improving customer support and driving sales growth. With a variety of features such as real-time traffic monitoring, customizable notifications, icons, and messages, a virtual chat assistant, and compatibility with widely-used platforms like Facebook, Drupal, WordPress, and Joomla, HelpOnClick offers a comprehensive support system. Additionally, this software not only facilitates communication but also helps businesses foster a more engaging and dynamic online experience for their customers. By utilizing HelpOnClick, organizations can significantly enhance their customer service capabilities while simultaneously increasing their online visibility.
What is Backdrop CMS?
Backdrop is a free, open-source content management system tailored for users aiming to build modern and thorough websites for both businesses and non-profit organizations. At its core, Backdrop incorporates more than 70 modules from Drupal, providing a solid foundation for web development. Out of the top 100 modules from Drupal 7, an impressive 96 have been adapted for Backdrop CMS, enhancing its functionality. Users have access to over 750 themes, layouts, and modules to further enrich their experience with the platform. A notable aspect of Backdrop is its seamless upgrade pathway from Drupal 7, making it an attractive option for those who are already accustomed to using Drupal. This software is especially beneficial for individuals with existing Drupal knowledge, as it mirrors Drupal's structure while introducing a variety of usability improvements and new features. Backdrop is engineered for efficiency and effectiveness, prioritizing performance and promising continual enhancements with each update. Consequently, users can anticipate fast-loading websites, which significantly improves user engagement. Additionally, the platform allows for easy browsing and installation of add-ons directly from its website, removing the necessity to scour the internet for additional resources. Every Backdrop site boasts full responsiveness, ensuring visitors enjoy a fluid mobile experience, while site administrators can effortlessly manage and update content from any location. This combination of robust features and user-friendliness positions Backdrop as an excellent option for anyone interested in creating a superior website. As a result, it stands out as an ideal solution for both individuals and organizations aiming to establish a strong online presence.
Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
Drupal
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
MariaDB
Mojo Helpdesk
Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
Drupal
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
MariaDB
Mojo Helpdesk
API Availability
Has API
API Availability
Has API
Pricing Information
$12.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
HelpOnClick
Date Founded
2004
Company Location
United States
Company Website
www.helponclick.com
Company Facts
Organization Name
Backdrop
Date Founded
2013
Company Location
United States
Company Website
backdropcms.org
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management