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Ratings and Reviews 0 Ratings
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What is HelpOnClick Live Chat?
HelpOnClick is a cutting-edge, cloud-based live chat and help desk solution designed specifically for small to medium-sized businesses. The platform's intuitive interface allows companies to seamlessly interact with their website visitors, thereby improving customer support and driving sales growth. With a variety of features such as real-time traffic monitoring, customizable notifications, icons, and messages, a virtual chat assistant, and compatibility with widely-used platforms like Facebook, Drupal, WordPress, and Joomla, HelpOnClick offers a comprehensive support system. Additionally, this software not only facilitates communication but also helps businesses foster a more engaging and dynamic online experience for their customers. By utilizing HelpOnClick, organizations can significantly enhance their customer service capabilities while simultaneously increasing their online visibility.
What is DeskMoz?
DeskMoz provides a top-tier live chat solution featuring dedicated human operators who are available around the clock for your website, guaranteeing expert assistance at any time of day. Our in-house team is well-trained and seasoned, distinguishing us from competitors that depend on freelancers and remote personnel. We extend our outstanding live chat offerings not only to websites but also to Facebook Pages, facilitating seamless customer interaction through a straightforward setup. Our live chat professionals focus on responding to sales inquiries from your website visitors, leading to an impressive surge in qualified leads—potentially tripling your previous numbers. Moreover, we take pride in being the quickest in the live chat outsourcing sector, with our talented team ready to be deployed to your site within a mere 24 to 48 hours. DeskMoz's around-the-clock live chat services not only prove to be more effective and responsive but are also a more economical option compared to standard phone and email support channels. With the trust of over 200 renowned global brands, we are dedicated to improving your customer engagement journey. By selecting DeskMoz, you guarantee your customers will receive prompt and professional assistance, which ultimately enhances the overall success of your business. Our commitment to excellence ensures that every interaction leaves a positive impression on your clientele.
Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Salesforce
Shopify
Integrations Supported
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Salesforce
Shopify
API Availability
Has API
API Availability
Has API
Pricing Information
$12.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$199 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
HelpOnClick
Date Founded
2004
Company Location
United States
Company Website
www.helponclick.com
Company Facts
Organization Name
DeskMoz
Date Founded
2005
Company Location
India
Company Website
deskmoz.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking