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What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

What is Compass IT GRC?

Just as a compass guides explorers on their journeys, Compass IT Compliance navigates your organization through the complex terrain of cybersecurity and regulatory obligations. Leveraging our expert insights, we support you in maintaining a clear path that protects your innovations and accelerates your journey towards success. As cybercriminals evolve and employ increasingly advanced tactics, relying solely on traditional security measures like firewalls and antivirus software is no longer sufficient for complete protection. By partnering with our dedicated team, you can identify critical solutions that significantly mitigate risks while ensuring compliance with the regulations specific to your industry. Our mission is to empower your organization, transforming compliance from a mere obligation into a strategic advantage that propels your business forward. Ultimately, we believe that proactive compliance efforts can enhance your reputation and foster greater trust among your clients.

Media

Media

Integrations Supported

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Continually
Customerly
Dashly
Drift
Facebook Messenger
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot Customer Platform
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations Supported

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Continually
Customerly
Dashly
Drift
Facebook Messenger
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot Customer Platform
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Company Facts

Organization Name

Compass IT Compliance

Date Founded

2010

Company Location

United States

Company Website

www.compassitc.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Cloud Security

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Vulnerability Management

Asset Discovery
Asset Tagging
Network Scanning
Patch Management
Policy Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning

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