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What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

What is EYE2?

Analyze how your brand stacks up against competitors on retail shelves, paying special attention to top-performing subcategories, brands, and customer demographics. Seek opportunities to expand your shelf presence while consistently measuring this against established objectives. Obtain shelf images that highlight your brands in various customer locations to assess visibility. Vigilantly monitor your SKUs' availability across multiple sales platforms, identifying products that often run low on stock and customers lacking adequate inventory. Track stock levels by subcategory, brand, SKU, and customer to uncover valuable insights. Evaluate your pricing shares for both well-performing and underperforming SKUs in the marketplace. Compare your prices to the market average, set clear targets, and analyze monthly trends to stay competitive. Identify pricing inconsistencies at different customer sites and take necessary actions to align with your pricing strategies. Additionally, keep an eye on your inventory's freshness in the market, addressing any issues that may pop up at customer locations. Recognizing patterns in freshness challenges within your supply chain can help prevent overstock situations. By implementing these strategies, you can significantly boost your brand's performance while improving inventory management practices, leading to better customer satisfaction and increased sales.

Media

Media

Integrations Supported

Chaport
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Freshdesk
Gist
Gorgias
Help Scout
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations Supported

Chaport
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Freshdesk
Gist
Gorgias
Help Scout
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Company Facts

Organization Name

eQuality

Date Founded

2015

Company Location

Lebanon

Company Website

www.e-qualitygroup.com/fmcg-product-eye2.html

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

CPG

Customer Management
Electronic Data Interchange
Financial Accounting
Forecast / Demand Planning
Inventory Management
Lot Tracking
Pricing Management
Shopper Marketing
Trade Promotion

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