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What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

What is Exosite Murano?

Establishing a dedicated team to develop and maintain a connected solution from scratch can take years and require a significant financial investment. In contrast, Exosite provides ready-to-use solutions for condition monitoring, smart home systems, and OEM-connected products, enabling immediate deployment on the Murano platform and facilitating instant value generation. Exosite's Murano, along with its pre-assembled solutions, is generally available as a multi-tenant hosted service, managed and supported by the Exosite Dev-Ops team to ensure peak performance. Organizations that prefer to retain their software and data within their own infrastructure can also opt for single-tenant and on-premise hosting solutions. This range of options allows businesses to confidently oversee an expanding collection of connected devices, users, analytics, and data storage requirements. By leveraging Exosite’s Murano platform, you can skillfully address the challenges of scaling your infrastructure while focusing on improving your business processes and strategic initiatives. Ultimately, this enables organizations to remain agile in a rapidly evolving digital landscape and better meet the demands of their customers.

Media

Media

Integrations Supported

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Continually
Crisp
Customerly
Everyware Software Framework (ESF)
Freshchat
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations Supported

Abhisi Help Desk
Chaport
Chatra
Collect.chat
Continually
Crisp
Customerly
Everyware Software Framework (ESF)
Freshchat
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$200 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Company Facts

Organization Name

Exosite

Date Founded

2009

Company Location

United States

Company Website

www.exosite.com/murano-iot-platform

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

IoT

Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization

IoT Analytics

Activity Dashboard
Activity Tracking
Analytics
Asset Tracking
Data Collection
Data Synchronization
Data Visualization
ETL
Multiple Data Sources
Performance Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Status Tracking

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