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What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

What is Flywheel?

Flywheel offers a comprehensive range of digital commerce solutions aimed at propelling the growth of leading global brands. Their software suite leverages artificial intelligence to enhance advertising and media strategies effectively. With self-service tools available, users can optimize their content, reclaim fees, oversee digital shelf performance, and conduct sophisticated retail analytics. Flywheel's market share and competitive intelligence software provides valuable insights into market dynamics. They also deliver full-service media management tailored for top-tier brands. Their results-driven, vertically-integrated retail operations services are designed specifically for your digital enterprise. Additionally, Flywheel focuses on performance-optimized product content and creative strategies that align closely with the unique needs of each retailer. This customized approach not only improves brand visibility but also enhances overall sales effectiveness in the digital marketplace.

Media

Media

Integrations Supported

Amazon
Chaport
Chatra
Collect.chat
Continually
Criteo Commerce Yield
Customerly
Dashly
Drift
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Groove
HubSpot CRM
Kayako
Quriobot
Walmart
Zendesk
Zoho Desk

Integrations Supported

Amazon
Chaport
Chatra
Collect.chat
Continually
Criteo Commerce Yield
Customerly
Dashly
Drift
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Groove
HubSpot CRM
Kayako
Quriobot
Walmart
Zendesk
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Company Facts

Organization Name

Flywheel Digital

Date Founded

2014

Company Location

United States

Company Website

www.flywheeldigital.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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