HelpWire
5.0 out of 5 starsRatings and Reviews 50 Ratings
Ratings and Reviews 0 Ratings
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What is HelpWire?
HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details.
For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts.
HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption.
Core features:
- Account-free client access – users can join a support session directly from an invitation link without registration or credentials.
- Automatic reconnection after reboot – resume work on the remote device once it restarts.
- Windows UAC elevation – handle tasks that require administrator privileges during a remote session.
- Cross-device file transfer – exchange files between the technician’s and client’s computers while connected.
- Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system.
- Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session.
- All-monitor access – view and control every display connected to the client device from a single workspace.
- Two-factor authentication – strengthen account security with an additional verification step.
- Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.
What is Conexa Remote?
Conexa Remote offers an innovative solution designed for remote desktop access and IT support, specifically aimed at modern technology teams. With an emphasis on transparency, user privacy, and optimal performance, it equips IT professionals to efficiently assist their clients and oversee infrastructure confidently.
Bid farewell to confusing billing practices. In contrast to other providers, Conexa Remote does not charge users based on the number of seats or endpoints. For a monthly fee of just 29 EUR, the Professional tier allows for two simultaneous sessions, enabling users to set up unlimited staff accounts and manage multiple devices effortlessly. Additionally, users can easily purchase extra concurrent capacity as needed, ensuring flexibility to meet real-time demands.
Security is a key priority for Conexa, which employs cutting-edge WebRTC protocols to create secure, end-to-end encrypted peer-to-peer connections. Moreover, all centralized operations are securely located in Romania (EU), assuring complete adherence to GDPR regulations while providing users with a sense of security and trust. This comprehensive approach to remote IT support not only enhances operational effectiveness but also fosters lasting client relationships.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Version
Pricing Information
29 EUR/month
Free Version
Supported Platforms
SaaS
Windows
Mac
On-Prem
Linux
Supported Platforms
SaaS
iPhone
iPad
Windows
Mac
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Company Facts
Organization Name
Electronic Team, Inc.
Date Founded
2001
Company Location
United States
Company Website
www.helpwire.app/
Company Facts
Organization Name
Conexa Remote
Date Founded
2026
Company Location
Romania
Company Website
conexaremote.com
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Secure Remote Access
Not specified
Categories and Features
Remote Desktop
Not specified