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What is Helpie?
The contemporary WordPress wiki plugin is designed with advanced permission controls, enabling you to specify who has access to view, edit, publish, or approve content, which encourages contributions from both your internal team and external community members. Its intuitive interface allows for smooth organization and dissemination of information to your target audience. You can monitor user engagement through metrics such as views, searches, and reactions like likes and dislikes, enhancing your understanding of how users interact with your content. Helpie streamlines the usually monotonous processes of creating product documentation and enhancing team collaboration, making it a breeze to establish your own wiki community. The frontend editing feature permits users to easily add or adjust content, while a detailed revision history helps you keep track of changes and make informed decisions. Customize your documentation using Helpie's integrated styling options or the advanced Elementor page builder for a personalized touch. Gather essential feedback from users through voting and commenting tools, and keep your documentation up to date by utilizing added and updated tags for easy tracking. By working together to create and share wiki articles, your team can enrich its collective expertise while taking advantage of versioning features to ensure content accuracy. This collaborative environment not only fosters knowledge sharing but also empowers every contributor to play an active role in the growth of the community. Ultimately, the platform opens up opportunities for continuous improvement and innovation within your organization's knowledge management efforts.
What is HelpCenter.io?
A strong tool is essential for creating an effective knowledge base. You can set up a streamlined help center in just a few minutes rather than investing months in the process. By rapidly developing a knowledge base centered around customer needs, you can offer proactive support, reducing your team's workload from urgent inquiries and improving customer satisfaction levels. Manage multiple help centers effortlessly from one dashboard for greater efficiency. Discover the easiest way to initiate your help center, allowing you to concentrate on crafting high-quality articles without getting bogged down in their design aspects. Support various content formats, such as images, videos, documents, and audio files, to enrich your knowledge base. Additionally, you can seamlessly connect to other articles within your help center while still in the editing mode. Enjoy the advantage of automated suggestions tailored to users based on their location and interactions. Customers can open help center resources in a widget, enabling them to find information without leaving their current page. Moreover, effortlessly organize and maintain FAQs in your help center for a clear presentation on your website, which eliminates the hassle of outdated and hard-to-update FAQ sections. A well-organized knowledge base not only streamlines information access but also significantly decreases the volume of support tickets, allowing your team to dedicate their time to addressing more complex challenges. Ultimately, this approach fosters a more efficient use of resources and enhances the overall user experience.
API Availability
Has API
API Availability
Has API
Pricing Information
$69 per site
Free Trial Offered?
Free Version
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Helpie WP
Company Location
United States
Company Website
helpiewp.com
Company Facts
Organization Name
HelpCenter.io
Company Location
United States
Company Website
helpcenter.io
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal