What is USU Knowledge Management?
USU Knowledge Management stands out as the leading platform in the realm of knowledge management specifically tailored for contact centers. Our mission is to equip your customer-facing agents with clear, pertinent information that enhances their ability to deliver superior and more effective customer service. The challenge lies not in the search for information but in managing the overwhelming amount of it available. Often, the only way to obtain the necessary answers is by reaching out to customer service. We aim to simplify the customer support experience to the same ease as performing a Google search, transforming the way inquiries are handled. Ultimately, our focus is on streamlining access to information so that customers receive the assistance they need swiftly and effortlessly.
Pricing
Free Trial Offered?:
Yes
Integrations
Offers API?:
Yes, USU Knowledge Management provides an API
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Screenshots and Video
Company Facts
Company Name:
USU Software
Date Founded:
1977
Company Location:
Germany
Company Website:
www.usu.com/en-us/solutions/usu-knowledge-management/
Product Details
Deployment
SaaS
Windows
Linux
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Government
Supported Languages
English
USU Knowledge Management Categories and Features
Knowledge Management Software
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
Knowledge Base
Multi-Channel Communication
Multiple Brands / Products
Customer Success Software
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics
Customer Service Software
Alerts / Escalation
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Customer Experience Software
Analytics
Dashboard
Feedback Management
Knowledge Management
Trend Analysis