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What is HiJiffy?
Comprehensive Communication Solution for Hospitality
Our innovative AI-driven Chat Booking Assistant is designed to enhance customer satisfaction while boosting direct bookings. This all-in-one platform seamlessly manages all your communication channels, ensuring a streamlined experience for both staff and guests. With its user-friendly interface, it simplifies interactions and fosters improved engagement.
What is Grasp?
Grasp harmoniously combines multiple communication channels to create a unified narrative from all your customer interactions. This strategy allows you to take control of your customer service experience more effectively than ever before. By utilizing email, phone calls, chat, and social media, you enhance your accessibility, thereby strengthening your bond with customers. It is essential, however, to maintain a clear overview of these interactions. Grasp organizes every touchpoint into a single timeline, allowing you to capitalize on every chance for meaningful conversations. By streamlining your customer engagement into an easy-to-navigate timeline, you gain a comprehensive understanding of your relationships, enabling your support team to tackle issues swiftly and effectively. Consistently achieving first-contact resolution is now an attainable goal. Embrace the opportunity to proactively address customer inquiries—this is key to boosting satisfaction. We help you pinpoint and convey your customers' needs with clarity. Grasp is built on a foundation of positive energy, creating an experience that is evident in our partnership. This uplifting approach will be felt by your customers each time they reach out, further solidifying their loyalty to your brand. In this manner, Grasp not only simplifies communication but also elevates customer interactions into enduring relationships, fostering a community of satisfied clients who feel valued and understood. This transformative process encourages ongoing engagement and loyalty, proving beneficial for your business in the long run.
Integrations Supported
Drupal
Facebook
Facebook Messenger
Instagram
Magento
WhatsApp
API Availability
API Availability
Pricing Information
€ 149.90 /month
Full pricing details here: https://hijiffy.com/pricing/
Free Trial Offered?
Pricing Information
€29 per user per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
HiJiffy
Date Founded
2017
Company Location
Portugal
Company Website
hijiffy.com
Company Facts
Organization Name
Grasp
Date Founded
2011
Company Location
Netherlands
Company Website
www.getgrasp.com
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration
Customer Communications Management
Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Customer Service
Live Chat
Queue Management
Surveys & Feedback
Email Management
Response Management
Shared Inboxes
Signature Management
Spam Blocker
Guest Messaging
Not specified
Live Chat
Canned Responses
Third Party Integration
Website Visitor Tracking
Categories and Features
Chatbot
Not specified
Customer Communications Management
Not specified
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Help Desk
Alerts / Escalation
Live Chat
Real-time Chat
Self Service Portal
Live Chat
Not specified