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What is Hively?

Transform every email into an opportunity for feedback by adding 'Smileys' to your team's email signatures or by asking for feedback as needed. Hively's smileys offer a playful and inviting method for customers to express their opinions with just a click. By embedding the Hively snippet in your email signature or sending targeted feedback requests via Hively, you can easily and economically collect valuable insights. Whether you're using Outlook, Gmail, Yahoo, or systems like Zendesk, Desk, Helpscout, and Salesforce, Hively integrates effortlessly with any email client, CRM, or ticketing platform you utilize. Recognizing that measurement is key to valuing feedback, Hively provides essential tools to help you interpret customer insights, illuminating their needs and your team's performance. The Leaderboard feature helps you quickly pinpoint your top-performing team members, while benchmarks offer a view into overall success, and the advanced reporting tool allows for deep dives into specific data. Furthermore, email summaries and notifications keep you updated on all feedback received, fostering continuous improvement in your strategies. By implementing Hively, you cultivate a culture of transparent communication and ongoing development throughout your organization, ensuring that everyone is engaged and aware of the feedback loop. This approach not only enhances team dynamics but also drives better customer satisfaction and loyalty.

What is GrowthDot Email Tracking?

Easily monitor your email interactions with the Email Tracking feature for Zendesk. This tool offers comprehensive read receipts detailing the precise date and time each email is opened, providing you with assurance that it has successfully reached the intended recipient. Additionally, you can keep track of how many times each email sent through Zendesk support has been viewed, along with the dates of the first and last access. The functionality extends to tracking clicks on links within the Zendesk emails as well. To improve your responsiveness, you might want to activate desktop notifications, which will alert you promptly about significant Zendesk email activities. By enabling these notifications, you will be instantly updated when an email is opened, allowing you to engage with customers at optimal times. This proactive strategy can facilitate quicker resolutions of tickets and enhance overall customer satisfaction. If you find the notifications unnecessary at any point, you have the flexibility to turn them off. Overall, this feature streamlines communication and fosters more effective customer relationships.

Media

Media

No images available

Integrations Supported

CodeTwo Email Signatures 365
Desktop.com
Sigsync

Integrations Supported

Zendesk

API Availability

API Availability

Pricing Information

$15 per month
Free Version

Pricing Information

$2/agent/month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Hively

Company Location

United States

Company Website

teamhively.com

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Customer Satisfaction

Complaint Monitoring
Feedback Collection
Survey Management

Employee Feedback

Not specified

Employee Recognition

Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Peer-to-Peer Recognition
Rewards Catalog
Rewards Points
Social Recognition

Categories and Features

Email Tracking

Not specified

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