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What is Hively?

Transform every email into an opportunity for feedback by adding 'Smileys' to your team's email signatures or by asking for feedback as needed. Hively's smileys offer a playful and inviting method for customers to express their opinions with just a click. By embedding the Hively snippet in your email signature or sending targeted feedback requests via Hively, you can easily and economically collect valuable insights. Whether you're using Outlook, Gmail, Yahoo, or systems like Zendesk, Desk, Helpscout, and Salesforce, Hively integrates effortlessly with any email client, CRM, or ticketing platform you utilize. Recognizing that measurement is key to valuing feedback, Hively provides essential tools to help you interpret customer insights, illuminating their needs and your team's performance. The Leaderboard feature helps you quickly pinpoint your top-performing team members, while benchmarks offer a view into overall success, and the advanced reporting tool allows for deep dives into specific data. Furthermore, email summaries and notifications keep you updated on all feedback received, fostering continuous improvement in your strategies. By implementing Hively, you cultivate a culture of transparent communication and ongoing development throughout your organization, ensuring that everyone is engaged and aware of the feedback loop. This approach not only enhances team dynamics but also drives better customer satisfaction and loyalty.

What is HappyOrNot?

The genuine insights obtained from our Smileys play a crucial role in improving the customer experience while driving growth, efficiency, and profit margins. When customers are pleased, they are more likely to return for additional purchases! By capturing their feelings as they happen, it’s essential to recognize that refining the customer journey is a continual effort that requires gathering reliable feedback and making necessary adjustments. Propel your business forward with immediate insights from customers that can lead to remarkable changes. Should you wish to learn more about how our Smiley feedback solution can meet the specific needs of your business, our dedicated team stands ready to help. HappyOrNot not only enhances customer interactions but also pinpoints challenges and provides actionable solutions. Encourage a culture of open feedback within your organization, fostering an atmosphere that prioritizes service excellence. This dependable strategy consistently yields positive outcomes. Our Success Services provide you with vital tools and proven practices to transform your organization. A user-friendly analytics tool not only makes the process enjoyable but also offers accurate forecasts and real-time insights, ensuring you maintain a competitive edge. With these invaluable resources at your disposal, the journey to improved customer satisfaction and operational excellence has never been more attainable. Ultimately, by embracing this approach, your organization can thrive in an ever-evolving market landscape.

Media

Media

Integrations Supported

Axis LMS
CodeTwo Email Signatures 365
Desktop.com
Sigsync

Integrations Supported

Axis LMS
CodeTwo Email Signatures 365
Desktop.com
Sigsync

API Availability

Has API

API Availability

Has API

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hively

Company Location

United States

Company Website

teamhively.com

Company Facts

Organization Name

HappyOrNot

Company Location

Finland

Company Website

www.happy-or-not.com/en/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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