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What is Hively?

Transform every email into an opportunity for feedback by adding 'Smileys' to your team's email signatures or by asking for feedback as needed. Hively's smileys offer a playful and inviting method for customers to express their opinions with just a click. By embedding the Hively snippet in your email signature or sending targeted feedback requests via Hively, you can easily and economically collect valuable insights. Whether you're using Outlook, Gmail, Yahoo, or systems like Zendesk, Desk, Helpscout, and Salesforce, Hively integrates effortlessly with any email client, CRM, or ticketing platform you utilize. Recognizing that measurement is key to valuing feedback, Hively provides essential tools to help you interpret customer insights, illuminating their needs and your team's performance. The Leaderboard feature helps you quickly pinpoint your top-performing team members, while benchmarks offer a view into overall success, and the advanced reporting tool allows for deep dives into specific data. Furthermore, email summaries and notifications keep you updated on all feedback received, fostering continuous improvement in your strategies. By implementing Hively, you cultivate a culture of transparent communication and ongoing development throughout your organization, ensuring that everyone is engaged and aware of the feedback loop. This approach not only enhances team dynamics but also drives better customer satisfaction and loyalty.

What is HiveSocial?

Enterprise Hive's innovative platform for higher education transforms the way institutions promote engagement by linking all members of the campus community, both internally and externally. Referred to as HiveSocial for Higher Education, this secure engagement tool enables smooth communication and cooperation among students, faculty, staff, administration, alumni, businesses, and local neighborhoods through an intuitive interface that mirrors popular social media applications. Acting as a central communication hub for colleges and universities, HiveSocial is a state-of-the-art software solution providing a wide range of collaboration tools that are accessible on mobile devices. The suite encompasses features such as activity feeds, blogs, discussion forums, community spaces, email, instant messaging, document storage, wikis, as well as tools for sharing videos, images, and audio files, among others. Furthermore, this platform cultivates a lively community environment that not only enhances the learning experience but also strengthens bonds among various groups, ultimately enriching campus life. By integrating modern technology with educational needs, HiveSocial ensures that every member of the campus community can contribute to a more connected and engaged environment.

Media

Media

Integrations Supported

CodeTwo Email Signatures 365
Desktop.com
Sigsync

Integrations Supported

API Availability

API Availability

Pricing Information

$15 per month
Free Version

Pricing Information

$3000 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Hively

Company Location

United States

Company Website

teamhively.com

Company Facts

Organization Name

Enterprise Hive

Date Founded

2009

Company Location

United States

Company Website

www.enterprisehive.com/hivesocial-for-higher-education/

Categories and Features

Customer Satisfaction

Complaint Monitoring
Feedback Collection
Survey Management

Employee Feedback

Not specified

Employee Recognition

Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Peer-to-Peer Recognition
Rewards Catalog
Rewards Points
Social Recognition

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Content Management
Document Management
Real Time Editing
Version Control
Video Conferencing

Social Networking

Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

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