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What is Humach?

For businesses aiming to improve their customer support and sales operations, implement innovative customer experience solutions, or create a self-service automation initiative, Humach emerges as the ideal outsourcing partner that customizes the perfect blend of services to meet your specific requirements. By partnering with Humach, organizations can optimize their outsourcing efforts while simultaneously boosting service quality and ensuring cost efficiency. Our methodology skillfully integrates exceptional live agents with advanced contact center technology, enabling you to focus on what truly matters: your customers and growing your business. Our skilled live agents are dedicated to providing exceptional customer service, making every interaction both enjoyable and unforgettable as they seamlessly integrate into your team. Furthermore, our AI-driven Digital Agents significantly improve customer interactions by delivering faster and more engaging experiences, which allows live agents to devote their attention to more valuable tasks instead of mundane ones around the clock. This cohesive strategy not only raises service quality but also fosters enduring customer satisfaction. With Humach at your side, you can trust that your outsourcing requirements are managed by devoted professionals who are genuinely invested in your success, ensuring that both your brand and your customers thrive. Moreover, this partnership allows for continuous improvement, positioning your business for future challenges and opportunities.

What is Clinch AGI?

Clinch is a groundbreaking AI operating system specifically designed for account executives and sales teams, aimed at automating up to 60% of labor-intensive tasks, which significantly boosts revenue generation. By effortlessly integrating into the current go-to-market technology landscape, Clinch takes care of tedious responsibilities such as summarizing meetings, offering status updates, scheduling follow-ups, inputting data into CRM systems, and prompting pipeline activities, while also supplying actionable insights and next-best steps that would typically demand extensive manual analysis. This platform emphasizes both efficiency and speed, enabling sales representatives to focus on valuable interactions rather than becoming overwhelmed by administrative duties. Clinch interfaces with a variety of tools, including email, calendars, CRM, and collaboration platforms, utilizing generative AI in conjunction with workflow automation to effectively streamline comprehensive sales processes, while keeping a keen eye on both the buyer's journey and team dynamics. Additionally, its real-time agentic assistant proactively notifies salespeople of any potential deal stagnation, suggests pertinent content to engage key stakeholders, drafts outreach communications, and offers supplementary assistance to enhance sales efforts, empowering teams to meet their objectives with greater efficacy. By automating these repetitive tasks, Clinch not only improves productivity but also fosters a more engaging and effective sales environment.

Media

Media

Integrations Supported

Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
LinkedIn
Microsoft Outlook
Salesforce
Slack
Zoom

Integrations Supported

Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
LinkedIn
Microsoft Outlook
Salesforce
Slack
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Humach

Date Founded

2013

Company Location

United States

Company Website

www.humach.com

Company Facts

Organization Name

Clinch AGI

Date Founded

2023

Company Location

United States

Company Website

clinchit.io

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

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