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What is Hyland Content Composer?
                Organizations are re-evaluating their communication approaches due to the impact of digital transformation and an increased emphasis on enhancing customer experiences. There is no room for the inefficient assembly of data, cluttered template libraries, or obstructed print workflows. Information needs to reach your customers precisely when they require it, in the formats they find most convenient. Hyland's premier solution for customer communication management, Content Composer, enables the generation of automated, rule-driven correspondence while ensuring the necessary levels of personalization and interactivity that contribute to an exceptional customer journey. As technology advances rapidly, customers are raising their expectations for service from insurance providers. Consequently, insurers must be equipped to engage their clients through their preferred communication channels effectively and seamlessly. This shift in expectations highlights the importance of adapting to new methods of interaction in an increasingly digital landscape.
            
        
            What is CCM Platform?
                The Napersoft CCM Document Platform 8, compatible with both Microsoft® Windows and Linux, represents our most recent solution tailored for the modern interconnected environment. This platform boasts a variety of innovative features aimed at enhancing user experience and functionality. It serves as an ideal choice for businesses ranging from medium-sized to large enterprises, enabling the batch, interactive, and on-demand generation, formatting, and distribution of personalized customer communications across various channels such as print, text, email, and additional mediums. Moreover, this versatility ensures that companies can effectively engage with their customers, delivering timely and relevant information.
            
        
            Integrations Supported
            
                
    KloudMate
            
            
        
        
    
        
        
            
                
    Windows Server
            
            
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        Pricing not provided.
        
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        $40,000 USD
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
Hyland
Date Founded
1991
Company Location
United States
Company Website
www.hyland.com/en/solutions/products/content-composer
Company Facts
Organization Name
Azuba Corporation
Date Founded
1986
Company Location
United States
Company Website
www.azuba.com/products/
Categories and Features
Customer Communications Management
                                        Batch Communications
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Email Distribution
                                        
                                    
                                    
                                    
                                        Interactive Content
                                        
                                    
                                    
                                    
                                        Multi-Channel Communications
                                        
                                    
                                    
                                    
                                        On-Demand Communications
                                        
                                    
                                    
                                    
                                        Personalization
                                        
                                    
                                    
                                    
                                        Print Management
                                        
                                    
                                    
                                    
                                        Template Management
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Document Generation
                                        Batch Processing
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Digital Signature
                                        
                                    
                                    
                                    
                                        Interaction Tracking
                                        
                                    
                                    
                                    
                                        Multiple Output Formats
                                        
                                    
                                    
                                    
                                        Templates
                                        
                                    
                            
                        Categories and Features
Customer Communications Management
                                        Batch Communications
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Email Distribution
                                        
                                    
                                    
                                    
                                        Interactive Content
                                        
                                    
                                    
                                    
                                        Multi-Channel Communications
                                        
                                    
                                    
                                    
                                        On-Demand Communications
                                        
                                    
                                    
                                    
                                        Personalization
                                        
                                    
                                    
                                    
                                        Print Management
                                        
                                    
                                    
                                    
                                        Template Management
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Document Management
                                        Access Controls
                                        
                                    
                                    
                                    
                                        Archiving & Retention
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Compliance Tracking
                                        
                                    
                                    
                                    
                                        Document Archiving
                                        
                                    
                                    
                                    
                                        Document Assembly
                                        
                                    
                                    
                                    
                                        Document Capture
                                        
                                    
                                    
                                    
                                        Document Conversion
                                        
                                    
                                    
                                    
                                        Document Delivery
                                        
                                    
                                    
                                    
                                        Document Indexing
                                        
                                    
                                    
                                    
                                        Document Retention
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
                                        Email Management
                                        
                                    
                                    
                                    
                                        File Recovery
                                        
                                    
                                    
                                    
                                        File Type Conversion
                                        
                                    
                                    
                                    
                                        Forms Management
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Offline Access
                                        
                                    
                                    
                                    
                                        Optical Character Recognition
                                        
                                    
                                    
                                    
                                        Print Management
                                        
                                    
                                    
                                    
                                        Version Control
                                        
                                    
                            
                         
        