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What is HyperRESEARCH?

This instrument serves as a highly effective resource for conducting qualitative research. Its capabilities enable researchers to gain deep insights into their subjects.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

Integrations Supported

AccessOwl
Airtable
Asana
Dropbox
Evernote
Feefo
Freshdesk
Gmail
Google Analytics
Jira
Magellan AI
Microsoft OneNote
Microsoft Teams
Slack
Stackreaction
Surfside
SurveyMonkey
Trello
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$199.00/one-time/user
http://www.researchware.com/sales/pricing.html
Free Trial Offered?

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Supported Platforms

Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Researchware, Inc.

Date Founded

1991

Company Location

United States

Company Website

www.researchware.com

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

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