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What is Hypercare?

Eliminate the hassle of phone tag and focus more on your patients with our all-encompassing clinical communication and coordination platform, which is fully compliant for your entire team. This solution combines clinical messaging, a self-service switchboard, escalation procedures, and on-call management, merging the advantages of instant messaging while complying with HIPAA regulations specifically designed for healthcare settings. You can set up escalation protocols that automatically notify other providers if messages go unanswered within a designated time frame, significantly improving responsiveness. Say goodbye to managing the team pager; our system ensures that messages and callback numbers reach the on-call provider's smartphone directly for ease of use. Furthermore, the platform allows you to create, manage, and delegate tasks efficiently, complete with options to establish reminders and due dates to guarantee that no critical information slips through the cracks. Transitioning to new processes in healthcare can be daunting, but Hypercare provides the necessary support to ensure a smooth transition, ultimately leaving a profound and lasting impact on your organization. This forward-thinking approach not only optimizes communication but also cultivates a cooperative environment that significantly improves patient care outcomes. With such enhancements, your team can work more cohesively, leading to a more effective healthcare delivery system overall.

What is Backline?

Communication tools designed for collaboration, such as HIPAA-compliant texting, play a crucial role in advancing various elements of healthcare, ultimately enhancing speed, safety, precision, and overall efficiency. With smartphones becoming ubiquitous, healthcare professionals can maintain effective communication from virtually any location and at any moment. The rate of mobile device adoption among healthcare providers is not only vast but also growing rapidly; around 90% of healthcare workers in the U.S. reportedly use their personal smartphones during their shifts, and nearly 45% of physicians rely on mobile apps to access patient data at the bedside. The Backline platform by DrFirst, specifically designed for the healthcare environment, empowers providers to improve care coordination, achieve better health outcomes, facilitate smoother transitions of care, and decrease hospital readmission rates. This pioneering solution highlights how essential robust communication is for delivering optimal patient care and encourages teamwork within healthcare teams. As technology continues to evolve, the significance of efficient communication tools will only increase in importance.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$7 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hypercare

Company Location

Canada

Company Website

www.hypercare.com

Company Facts

Organization Name

DrFirst

Date Founded

2000

Company Location

United States

Company Website

drfirst.com/products/communication-collaboration/

Categories and Features

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Categories and Features

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

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