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What is IBM Secure Proxy?

IBM Sterling Secure Proxy acts as a protective layer for your dependable network by preventing direct links between external partners and internal servers. This solution significantly boosts the security of your network and data transfers at the perimeter, allowing for secure business-to-business transactions and managed file transfer (MFT) sharing. Functioning as a proxy located in a demilitarized zone (DMZ), Secure Proxy utilizes multifactor authentication, SSL session terminations, the mitigation of inbound firewall vulnerabilities, protocol inspection, and other measures to protect your trusted environment. Furthermore, it provides guidelines for effective firewall management aimed at enhancing perimeter security, which results in improved overall protection for your data and secure zones. The implementation of multifactor authentication is a prerequisite for accessing backend systems, ensuring a tighter grip on connection validation and control. In addition, its proxy capabilities and features are designed to enhance the security of file transfers at the network's edge. With sophisticated routing capabilities, it simplifies infrastructure updates, ultimately saving time and reducing the risks associated with system transitions. Overall, IBM Sterling Secure Proxy offers a holistic approach to network security, reinforcing the integrity and continuity of your business operations while adapting to the ever-evolving landscape of cyber threats. This makes it an essential asset for organizations striving to maintain secure and efficient communication.

What is Aranda Virtual Support?

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

Media

Media

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/secure-proxy

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-virtual-support/

Categories and Features

Network Security

Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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