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What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

What is Conexiom?

Conexiom offers specialized automation driven by AI for managing Quote-to-Cash documents, aimed at manufacturers and distributors who want to efficiently convert customer and supplier emails into swift and precise digital transactions. With Conexiom Sales Order Automation, these businesses can enhance their order accuracy, which helps them to expand their customer base, maintain existing relationships, and ensure timely shipments. The automation of order acknowledgments not only meets supplier expectations but also enhances customer satisfaction, providing the necessary transparency that clients seek. Additionally, the implementation of invoice automation fosters stronger reliability with suppliers, enabling our clients to maintain trust with their own customers while circumventing late fees and capitalizing on available discounts. Each of these solutions effectively eliminates errors, leading to improved profit margins, a decrease in customer attrition, and lower processing expenses, thereby further boosting profitability. By adopting Conexiom's automation tools, businesses can transform their operations and gain a competitive edge in their industry.

Media

Media

Integrations Supported

Integrations Supported

DDI System
Epicor Eclipse
Epicor Prophet 21
Infor CloudSuite ERP
Infor M3
Microsoft Dynamics 365
NetSuite
Oracle Fusion Cloud ERP
SAP ERP
SAP Store
SYSPRO ERP
Sage 100
Salesforce

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$1 per year
Conexiom is priced flexibly either as annual SaaS fee per trading partner no matter how many documents they submit each year, on a per document basis, or as a combination of both.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Company Facts

Organization Name

Conexiom

Date Founded

2015

Company Location

Canada

Company Website

www.conexiom.com

Categories and Features

Categories and Features

Order Management

Order Entry
Order Fulfillment
Order Tracking
Shipping Management

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