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What is ICE Integrated Country Engine?

The ICE Engine e-Government platform provides citizens with a cohesive national identity, enabling them to have a holistic perspective on their interactions with governmental services. RLB Systems focuses on creating, deploying, and overseeing technology-oriented solutions tailored to the needs of government entities. We aim to enhance the service delivery experience for citizens, which we believe leads to increased revenue and higher compliance rates for governments. As citizens experience greater disposable income, it allows governments to further enhance their offerings, ultimately earning the trust and support of their communities. Our commitment to continuous improvement drives us to pursue excellence in both our technical capabilities and service delivery, while we embrace innovative approaches. This commitment ensures we proactively adapt our solutions to the changing needs of society, maintaining our relevance and effectiveness in fulfilling our mission. We understand that a responsive government can significantly impact citizens' lives, fostering a more engaged and satisfied populace.

What is CivicReady?

In times of emergencies such as natural disasters, active shooter situations, evacuations, road closures, pandemics, and terrorist threats, it is crucial to provide prompt warnings and directives to the public. Our user-friendly messaging platform empowers individuals, regardless of their technical ability, to quickly craft new announcements or choose from an array of event-specific pre-written templates. Notifications can be automatically dispatched via various channels, including the National Weather Service (NWS), SMS alerts, and messaging APIs, ensuring wide reach. Moreover, the system can seamlessly translate and disseminate messages into as many as 60 different languages, broadening accessibility. Administrators can issue alerts from any place and at any moment, guaranteeing that urgent information is delivered to citizens directly on their mobile devices. With customizable access controls and robust hosting solutions, users can feel confident that their security concerns are effectively addressed during critical times. In addition, the platform significantly improves communication efficiency, making sure that essential information is relayed promptly to those who require it, ultimately aiming to save lives and enhance public safety. This comprehensive approach to emergency messaging ensures that communities remain informed and prepared in the face of adversity.

Media

Media

Integrations Supported

CivicPlus 311 CRM System

Integrations Supported

CivicPlus 311 CRM System

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RLB Systems

Date Founded

2011

Company Location

South Africa

Company Website

rlbsystems.com/solutions/

Company Facts

Organization Name

CivicReady

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Categories and Features

Emergency Notification

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

Fire Department

Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

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