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What is ICTFax?

ICTFax SP Edition provides white label and multi-tenant capabilities, empowering clients to deliver hosted or cloud-based online fax services to their own customers. This includes features such as inbound and outbound online fax services, email to fax and fax to email functionalities, as well as ATA and extension fax services. Users can benefit from daily or monthly quota-based allocations, while enjoying the flexibility of adding unlimited users, extensions, and DIDs. Additionally, this solution allows for seamless scalability to meet the growing demands of businesses in need of reliable fax services.

What is ICTContact?

ICTContact is an advanced contact center solution that boasts features including predictive and progressive dialing, an IVR studio, multi-tenant support, and white-label options. This platform specializes in streamlining both inbound and outbound call center activities, facilitating efficient campaign management, answering machine detection (AMD), compliance with do-not-call (DNC) regulations, and automated telemarketing through press 1 prompts, all while offering real-time monitoring and management of calls. Moreover, ICTContact is fitted with a WebRTC-based web phone and an agent interface, along with extensive CRM integration capabilities via REST APIs, which contribute to a smooth user experience. Its powerful features position it as an excellent option for organizations aiming to improve their customer engagement strategies. With the ability to adapt to various operational needs, ICTContact stands out in the competitive landscape of contact center solutions.

Media

Media

Integrations Supported

FaxZero
ICTBroadcast
ICTFax
WHMCS

Integrations Supported

FaxZero
ICTBroadcast
ICTFax
WHMCS

API Availability

Has API

API Availability

Has API

Pricing Information

$0.00/one-time
Free Trial Offered?
Free Version

Pricing Information

$1500 one-time
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICT Innovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictfax.com

Company Facts

Organization Name

ICTInnovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictontact.com

Categories and Features

Fax Server

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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