Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • 3CX Reviews & Ratings
    4.4 out of 5 stars 1,237 Ratings
    Company Website for 3CX
  • ActiveCampaign Reviews & Ratings
    4.4 out of 5 stars 17,400 Ratings
    Company Website for ActiveCampaign
  • StackAI Reviews & Ratings
    4.5 out of 5 stars 55 Ratings
    Company Website for StackAI
  • Birdeye Reviews & Ratings
    4.7 out of 5 stars 5,194 Ratings
    Company Website for Birdeye
  • Zendesk Reviews & Ratings
    4.3 out of 5 stars 8,478 Ratings
    Company Website for Zendesk
  • GetResponse Reviews & Ratings
    4.3 out of 5 stars 1,801 Ratings
    Company Website for GetResponse
  • Jobma Reviews & Ratings
    4.6 out of 5 stars 278 Ratings
    Company Website for Jobma
  • Pipedrive Reviews & Ratings
    4.4 out of 5 stars 12,537 Ratings
    Company Website for Pipedrive
  • Odoo Reviews & Ratings
    4.2 out of 5 stars 1,729 Ratings
    Company Website for Odoo
  • Traild Reviews & Ratings
    4.7 out of 5 stars 6 Ratings
    Company Website for Traild

What is IMsupporting?

IMsupporting is a hybrid AI-powered live chat platform engineered for organisations that need fast, accurate and secure digital communication. It combines real-time human support with advanced AI automation, allowing the system to resolve common enquiries, guide users through structured workflows, collect data, and escalate to a human operator instantly when required. This hybrid approach reduces operator workload while improving overall response times and service quality. At the core of IMsupporting is a built-in Retrieval-Augmented Generation (RAG) engine. Organisations can upload their own documents, PDFs, FAQs and internal guidelines, which are securely indexed so the AI can answer questions using verified, organisation-specific knowledge. This ensures accuracy, consistency and compliance—particularly valuable for public-sector bodies such as councils, police forces, healthcare and emergency services. IMsupporting is designed as a true multi-tenant platform. Each tenant’s data, AI tools, documents and configuration are fully isolated, making it suitable for departments, divisions or independent teams operating within the same organisation. The system also supports powerful AI tools and custom endpoints, allowing integration with CRMs, booking systems, ITSM tools, ticketing systems and internal APIs. The platform includes real-time analytics, heatmaps, operator performance metrics, chat transcripts, abandonment monitoring and system-level dashboards. Organisations can customise the chat widget with their own branding, colours, logos and pre-chat capture forms. The operator dashboard is responsive and can be accessed from desktop or mobile devices. Security and data protection are central to IMsupporting’s design. All data is processed and stored in UK datacentres, encrypted in transit and at rest, and handled in compliance with GDPR and public-sector security expectations.

What is CommVersion?

Leveraging insights derived from data, this customer-focused live chat solution equips your sales team with leads of exceptional quality. By integrating SmartChat's advanced features with the subtleties of human communication, you can significantly improve your website's overall effectiveness. SmartChat adeptly organizes your audience and analyzes their actions to identify promising leads or those likely to disengage. Our platform initiates prompt conversations aimed at steering users through the sales funnel towards specific conversion goals. The leads generated can be delivered directly to your team or smoothly integrated into your current systems, resulting in an impressive average conversion rate increase of 32%. More than 300 brands globally have witnessed a remarkable enhancement in their live chat capabilities, transforming it into an effective lead generation asset. This synergy of human interaction and smart targeting not only boosts your digital conversion efforts but also elevates your marketing strategies. Furthermore, a customized knowledge base guarantees that your brand's voice remains consistent, offering a customer experience that aligns with your values and strengthens brand loyalty. This strategy not only propels conversions but also builds enduring connections with your clientele, ensuring that they feel valued and understood. Ultimately, this comprehensive approach helps create a loyal customer base that returns again and again.

Media

Media

Integrations Supported

Shopify
Weebly
WordPress

Integrations Supported

Docusign
Facebook Messenger
Google Analytics
LeadTrax
Mailchimp
Propertybase
WhatsApp

API Availability

API Availability

Pricing Information

£49.99
From £49.99 Per Month with Hybrid AI
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

IMsupporting

Date Founded

2015

Company Location

United Kingdom

Company Website

imsupporting.com

Company Facts

Organization Name

CommVersion

Company Location

United States

Company Website

commversion.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Not specified

Managed Live Chat

Not specified

Popular Alternatives

Popular Alternatives

Tidio Reviews & Ratings

Tidio

5.0 out of 5 stars
chat4business (c4b) Reviews & Ratings

chat4business (c4b)

chat4business
ChatSupport Reviews & Ratings

ChatSupport

AnywhereWorks
Moneypenny Reviews & Ratings

Moneypenny

5.0 out of 5 stars