Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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What is IONOS rankingCoach?
rankingCoach is an SEO tool that helps users optimize their websites to achieve better visibility in search engine results. It provides a tailored action plan that outlines straightforward tasks aimed at improving various elements of your website, including keyword optimization and competitor analysis. For those who may be new to SEO, the platform offers a range of video tutorials and written guides to facilitate learning. In addition, rankingCoach Plus enhances its functionality by allowing users to manage Google Ads campaigns, create ads, control budgets, and receive forecasts on campaign performance. This well-rounded strategy guarantees that users of all experience levels can successfully enhance their online presence, contributing to overall business growth and visibility.
What is Advice Local?
As a current Advice Local partner, you can quickly navigate to your partner dashboard to choose the client for whom you'd like to create a voice application. If you have not yet established a partnership with us, the initial step to embark on this journey is to request a demo. While our cutting-edge technology is capable of generating replies to common inquiries, it's vital for you to customize the application to cater to your clients' specific requirements. By completing sections such as the Welcome Message, you significantly elevate the voice app experience, allowing your clients’ businesses to stand out. Engaging with these prompts guarantees that the application offers a positive user experience. Once you finish the required sections, all you need to do is submit your work, and approvals for the voice app are typically provided within three days or even sooner. Furthermore, making modifications is simple; you can implement changes immediately. Should you want to add a new custom question or alter an existing one, those updates are applied in real-time as well. Take action today to elevate your clients' local businesses, enhancing their visibility on platforms such as Amazon Alexa, Google Assistant, and Google Home! By leveraging your skills, they can broaden their reach effectively, ensuring they connect with a wider audience. Remember, the more personalized the experience, the greater the potential for your clients' success in the digital landscape.
API Availability
Has API
API Availability
Has API
Pricing Information
$5 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
IONOS
Date Founded
1988
Company Location
Germany
Company Website
www.ionos.com/marketing/rankingcoach
Company Facts
Organization Name
Advice Local
Date Founded
2009
Company Location
United States
Company Website
www.advicelocal.com/products/
Categories and Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
SEO
A/B Testing
Artificial Intelligence (AI)
Auditing
Competitor Analysis
Content Management
Dashboard
Google Analytics Integration
Keyword Research Tools
Keyword Tracking
Link Management
Localization
Mobile Search Tracking
Rank Tracking
Revenue Management
User Management