ClickHelp
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Ratings and Reviews 1 Rating
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What is IT Portal?
Presenting a comprehensive and adaptable platform designed for the effective management of Knowledge Bases, Documents, Passwords, and Configurations, whether you prefer to host it on our cloud or your own! Users benefit from effortless access to their documentation in both online and offline modes. This solution is not only popular among Managed Service Providers (MSPs) but also serves as a trusted resource for IT departments around the world. Currently, more than 2,500 paying users are actively engaged with the IT Portal, in addition to countless instances that support an unlimited number of users. Our cloud offerings are available across multiple regions, such as the United States, Canada, the United Kingdom, the European Union, and Australia, while also enabling deployment within your private cloud. As IT teams grow, they frequently find themselves burdened by disorganized file shares and unwieldy Excel password lists. This innovative platform provides a secure and organized environment that streamlines information access and sharing pertinent to IT infrastructure. The IT Portal is designed to reduce downtime, improve accountability in documentation practices, and instill confidence in managers and IT professionals regarding a dependable system. With its extensive capabilities, the IT Portal is tailored to meet the dynamic demands of expanding IT teams, ensuring they remain competitive in an increasingly intricate landscape, and empowering them to handle their information management challenges with ease.
What is ClickHelp?
ClickHelp allows users to effortlessly create online FAQs, help documents, user guides, knowledge bases, and more, with the added benefit of instant publication. Additionally, it enables the generation of printed documentation in various formats. The platform is user-friendly, requiring no installation and functioning seamlessly in web browsers across multiple operating systems, including Mac OS, Windows, and Linux.
So, why choose ClickHelp? Here are several compelling reasons:
* The user-friendly WYSIWYG topic editor complements an HTML source mode for added flexibility.
* ClickHelp AI.
* A translation module is available, facilitating the creation of multilingual documentation sites.
* You can secure online help with password protection.
* ClickHelp supports content import from various formats such as Microsoft Word, HTML, Markdown, RTF, and ODT, while also allowing exports to formats like CHM, HTML5 Web Help, PDF, and DOCX.
* It features a robust full-text search capability.
* Users can access detailed analytics and reporting tools.
* There’s a context help engine to enhance user experience.
* Branding options are available for customization.
* The platform offers global find and replace functionality.
* Automatic link validation and updates ensure that your documentation remains current.
* It supports dynamic content for single-sourcing, including snippets, variables, and conditional blocks.
* Single Sign-On capabilities integrate with Google, Microsoft Azure AD, Salesforce, and custom OpenID Connect providers.
* Taxonomies are supported for better organization of content.
* Readability scores and metrics help assess documentation quality.
Furthermore, ClickHelp integrates with numerous platforms such as Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, and YouTube, enhancing its functionality and usability. This extensive integration capability makes ClickHelp a versatile tool for any documentation need.
Integrations Supported
Autotask PSA
Auvik
Cisco Duo
ConnectWise Automate
ConnectWise RMM
Gliffy
Integrations Supported
Bing
DeepL
Google Analytics
LiveChat
API Availability
API Availability
Pricing Information
$25 per user per month
Pricing Information
$194/month
3 pricing levels for different needs
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Windows
Mac
Linux
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
IT Portal
Date Founded
2007
Company Location
United States
Company Website
www.it-portal.com
Company Facts
Organization Name
ClickHelp
Date Founded
2010
Company Location
Armenia
Company Website
clickhelp.com
Categories and Features
Document Management
Not specified
IT Documentation
Not specified
Categories and Features
API Documentation
Not specified
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Preview Output
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
IT Documentation
Not specified
Software Documentation
Access Roles / User Permissions
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor