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What is Illuma?

We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.

What is AB Handshake?

AB Handshake represents a groundbreaking advancement for telecom service providers by effectively combating fraud related to both outbound and inbound voice communications. This innovative system facilitates a thorough interaction among operators to verify each call, guaranteeing complete accuracy without any false positives. Each time a call is established, the Call Registry promptly receives the relevant call details. Prior to the commencement of the actual conversation, a validation request is dispatched to the terminating network, ensuring that verification occurs seamlessly. The implementation of cross-validation enables the detection of any potential tampering by juxtaposing call information from various networks. Notably, call registries do not necessitate extra investment and can operate on commonly available hardware. The solution is integrated within the security perimeter of the operator, aligning with all security protocols and regulations concerning personal data processing. This innovative approach not only protects against fraudulent activities but also mitigates risks associated with unauthorized access to a business's PBX phone system, where individuals can exploit the system to make costly international calls at the organization's expense. Consequently, the AB Handshake solution significantly enhances the security and integrity of telecommunications for service providers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Illuma

Date Founded

2016

Company Location

United States

Company Website

illuma.cx/

Company Facts

Organization Name

AB Handshake

Date Founded

2020

Company Location

United States

Company Website

abhandshake.com

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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