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What is Illuma?

We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.

What is ArmorVox?

ArmorVox, developed by Auraya, is a sophisticated voice biometric engine that provides an extensive array of voice biometric capabilities for both telephony and digital environments. This cutting-edge solution not only improves customer engagement but also strengthens data security protocols. It boasts versatile deployment options, accommodating both cloud-based and on-premise setups. Utilizing advanced machine learning techniques, ArmorVox creates individualized background models tailored to each distinct voice print, guaranteeing peak performance. The system sets voice print thresholds grounded in real-world data, aligned with your specific security objectives. Additionally, ArmorVox's automated tuning features ensure its efficacy across a diverse range of languages, accents, and dialects. With its exceptional patented functionalities, ArmorVox empowers resellers to provide a more secure and robust solution that significantly enhances customer satisfaction and security measures. This innovative technology is a testament to the promising future of voice biometrics within an ever-changing digital landscape, paving the way for new possibilities and applications in various sectors.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Illuma

Date Founded

2016

Company Location

United States

Company Website

illuma.cx/

Company Facts

Organization Name

Auraya

Date Founded

2010

Company Location

United States

Company Website

aurayasystems.com/armorvox/

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Categories and Features

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