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Ratings and Reviews 0 Ratings
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What is Immerss Live Commerce?
Immerss Live Commerce stands out as a pioneering live-commerce platform designed to transform the online shopping landscape through interactive and human-driven engagement. This cutting-edge solution enables brands and retailers to conduct live shopping events, create personalized virtual co-shopping experiences, and engage customers via AI-powered chat agents, all within their own websites. The platform offers shoppable video streams, live chat features during events, and access to recorded shopping sessions, allowing viewers to make purchases while watching or interacting. Notably, live chat interactions achieve a remarkable conversion rate of around 28%, a stark contrast to the typical 2% seen in standard online checkout methods. By creating a guided and immersive shopping experience, it not only boosts sales conversion rates but also enhances the average order value and reduces return rates. Furthermore, the platform incorporates 'outbound clienteling' functionalities for proactive customer outreach, provides digital associates with real-time interaction tools, and delivers extensive sales tracking and analytics for live events, empowering businesses to refine their approaches. Immerss Live Commerce is thus actively redefining the online shopping experience by merging advanced technology with a personal touch, ultimately placing customer engagement at the forefront of e-commerce innovation. This evolution in shopping not only caters to consumer preferences but also paves the way for a more interactive retail future.
What is HERO?
Transform your online retail space into a personalized shopping haven reminiscent of traditional in-store experiences by empowering your team, specialists, or influencers to interact directly with online shoppers. Utilizing Hero can lead to remarkable boosts in your conversion rates, as statistics show that one in four visitors is inclined to make a purchase and can spend as much as 70% more than average. Consumers appreciate dynamic interactions like watching, chatting, and engaging in video calls, allowing them to shop in a lively and personable way. Enhance how you showcase your products through genuine, live video shopping, where customers can receive tailored recommendations via chat or video consultations. By maintaining ongoing communication through channels such as text messages, emails, and WhatsApp, you can motivate customers to revisit your store long after their first interaction. The process begins with a straightforward setup, swift onboarding, and thorough training to pave the way for your success. Our dedicated customer success team is eager to assist in ensuring a smooth launch and optimizing your store’s overall performance. Hero is globally recognized, supporting brands in more than 31 markets and accommodating 14 languages, which makes it a flexible solution for various businesses. Moreover, with Hero, you can cultivate a shopping atmosphere that feels both personal and welcoming, ultimately leading to enhanced customer loyalty and greater satisfaction. Embracing this innovative approach can redefine how customers perceive and interact with your brand online.
Integrations Supported
Shopify
Adobe Experience Platform
Gorgias
Intercom
Klarna
LiveChat
Magento
Olark
Salesforce Commerce Cloud
Tidio
Integrations Supported
Shopify
Adobe Experience Platform
Gorgias
Intercom
Klarna
LiveChat
Magento
Olark
Salesforce Commerce Cloud
Tidio
API Availability
Has API
API Availability
Has API
Pricing Information
$66 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Immerss
Date Founded
2015
Company Location
United States
Company Website
www.immerss.live/
Company Facts
Organization Name
HERO
Date Founded
2015
Company Location
United States
Company Website
www.usehero.com