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What is Impel?

Impel offers a comprehensive platform that seamlessly integrates top-tier digital merchandising, communication, and imaging solutions with cutting-edge conversational AI technology. This always-active technology engages, informs, and persuades consumers at every interaction, from initial interest to final purchase. By utilizing Impel, retailers benefit from more engaged customers and buyers who feel confident in their decisions. The advanced conversational AI provides a level of service akin to a personal concierge, allowing sales and service teams to focus on finalizing sales and cultivating valuable leads. Additionally, the sophisticated imaging technology enhances the visual appeal of vehicles online, providing a do-it-yourself photo solution that achieves results comparable to professional photography. This combination of features positions Impel as a leader in enhancing the retail experience.

What is Flai?

Flai is an AI-native dealership CRM with AI agents that answer every call, text and email 24/7, in English, Spanish and other major languages, for service and sales. What it does: books, reschedules and cancels service appointments directly in the scheduler, recognizes returning customers, surfaces open recalls, automates service reminders and declined-work follow-up, alerts managers to unhappy customers, follows up with sales leads instantly and logs leads and call summaries in the CRM. Human handoff includes full context. Works with: CDK, Reynolds and Reynolds, Tekion, Dealertrack, Xtime, Dealer-FX, myKaarma, UpdatePromise, Auto.Live, TCC, VinSolutions, DealerSocket, Elead and vAuto. Participant in the Reynolds Certified Interface Program. Trust and scale: SOC 2 Type II; about 50,000 appointments booked per month; 10+ of the top 50 US dealer groups; most stores live within 7 days. Founded in 2025 in San Francisco; $27M Series A led by Base10 Partners with Toyota Ventures.

Media

Media

Integrations Supported

Auction Edge
Facebook
Google Analytics

Integrations Supported

CDK Global
Dealer-FX
DealerSocket
Dealertrack DMS
ERA-IGNITE
Tekion
VinSolutions Connect CRM
Xtime
myKaarma
vAuto

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Impel

Date Founded

2013

Company Location

United States

Company Website

spincar.com

Company Facts

Organization Name

Flai Technologies Inc.

Date Founded

2025

Company Location

San Francisco, California, United States

Company Website

www.useflai.com

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
New Car Lot
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Not specified

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