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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is CFEngine?

CFEngine stands as a robust framework designed for configuration management and automation, facilitating secure management of crucial IT infrastructure. This tool provides DevSecOps teams with a versatile array of resources to automate everyday tasks, enabling them to focus more on significant business projects. Regardless of the complexity or scope of your operations, CFEngine guarantees that your infrastructure is secure, compliant, and consistently updated. As a pioneer in transforming infrastructure management, CFEngine has evolved to meet the changing needs of technology environments over time. It plays a vital role in fortifying the reliability of essential infrastructures worldwide by enhancing automation processes and setting standards for security and compliance. With both open-source and commercial options available, CFEngine allows users to gain deeper control and understanding of their infrastructure while streamlining automation, configuration management, and CI/CD integration. By utilizing CFEngine, organizations not only optimize their workflows but also improve operational efficiency, resulting in better overall business performance. Ultimately, CFEngine’s adaptability and comprehensive features make it an indispensable tool for modern IT operations.

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Integrations Supported

Genesys Cloud CX

Integrations Supported

API Availability

API Availability

Pricing Information

$2/month/user

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

CFEngine

Date Founded

2008

Company Location

United States

Company Website

cfengine.com

Categories and Features

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

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