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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is Evolven?

It is widely recognized that unidentified alterations are often the leading source of stability challenges; however, IT departments frequently find it difficult to pinpoint what those changes are. This is where innovative solutions come into play. Evolven leverages AI-driven analytics to identify and rank risks stemming from specific, detailed modifications in configuration, applications, infrastructure, and data, allowing organizations to avert and swiftly address issues related to stability, compliance, and security. As agile environments evolve at a rapid pace, this proactive approach enhances the overall user experience for customers. By utilizing Evolven, teams in DevOps, CloudOps, and IT Operations gain improved visibility into their systems, leading to a reduction in incidents and quicker mean time to recovery (MTTR), ultimately fostering a more resilient IT landscape.

Media

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Integrations Supported

Genesys Cloud CX

Integrations Supported

Cloud Foundry
Dynatrace
PagerDuty
Splunk AppDynamics
Splunk IT Service Intelligence

API Availability

API Availability

Pricing Information

$2/month/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

Evolven Software

Date Founded

2007

Company Location

United States

Company Website

www.evolven.com

Categories and Features

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Software Inventory
User Activity Monitoring

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