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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is GENESIS64?

GENESIS64â„¢ is an advanced collection of HMI SCADA solutions specifically designed for use within Microsoft frameworks. The ICONICS GENESIS64 suite delivers outstanding performance due to its support for OPC, BACnet, Modbus, and various other open standard database connections. This comprehensive suite guarantees smooth integration between SCADA systems on the plant floor and building management systems, extending all the way to corporate business networks. Engineered to leverage 64-bit architecture and the latest OPC UA technologies, GENESIS64 enables operators, executives, and IT professionals to merge real-time data from manufacturing, energy, and business sectors into a unified, secure, and web-accessible visualization dashboard. Moreover, this solution significantly boosts operational efficiency by equipping users with an extensive overview of their processes, allowing for better decision-making and resource management. Ultimately, GENESIS64 stands as a powerful tool for enhancing productivity across various industries.

Media

No images available

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

API Availability

API Availability

Pricing Information

$2/month/user

Pricing Information

Contact Iconics for pricing details.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

Iconics

Date Founded

1986

Company Location

United States

Company Website

www.iconics.com

Categories and Features

Categories and Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Simulation Models
Visual Discovery

HMI

Not specified

SCADA

Alarm Management
Archiving & Retention
Data Visualization
Real-time Monitoring

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