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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is GENESYS?

With over twenty years of experience from CORE, Vitech has developed GENESYS, an advanced software solution that promotes integrated systems engineering within organizations. This software has been entirely reimagined to embrace established model-centric practices while also integrating modern technologies within an open architecture framework. Consequently, this innovation fosters a robust Model-Based Systems Engineering (MBSE) ecosystem that works harmoniously with contemporary office applications, expertly designed to fulfill your data requirements. By combining a dependable, model-focused systems engineering approach with an architecture that supports enterprise-level functionality, GENESYS allows for the effective and consistent application of MBSE across your project teams. In addition, GENESYS mitigates implementation uncertainties and offers context-driven modeling solutions for complex systems engineering problems, ensuring that your projects are carried out with the utmost precision and transparency. The intuitive interface coupled with powerful features of GENESYS not only enhances user experience but also redefines the benchmarks for systems engineering software, making it a vital tool for modern engineering initiatives. Ultimately, GENESYS stands out as an indispensable resource for organizations striving to optimize their systems engineering processes.

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Integrations Supported

Chatterbox
Gears
Genesys Cloud CX
Graphlogic GL Platform
Syndeia
onePLE

Integrations Supported

Chatterbox
Gears
Genesys Cloud CX
Graphlogic GL Platform
Syndeia
onePLE

API Availability

Has API

API Availability

Has API

Pricing Information

$2/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

Vitech Corporation

Company Website

www.vitechcorp.com

Categories and Features

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

Categories and Features

Enterprise Architecture

Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control

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