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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is IBM Rational ClearQuest?

A versatile system for application development and production tailored specifically for database workflows significantly improves visibility and oversight of the software development lifecycle. IBM® Rational® ClearQuest® functions as a change management tool aimed at enhancing developer productivity while accommodating the diverse methodologies, processes, and tools that best match the specific needs of a project and its team. This platform provides users with essential tools and processes to manage modifications effectively, catering to the varying needs of developers. Furthermore, IBM has rolled out a packaged solution under a new consumption model, which revolutionizes how DevOps software is deployed and utilized. This innovative method simplifies the planning required for the integration and scaling of crucial IBM DevOps products. With capabilities that facilitate nearly instantaneous collaboration among team members, the software promotes process automation that can be customized and compliance that improves communication, reporting, and insights, ultimately leading to a more efficient work environment. Such technological advancements are vital for teams aiming to enhance their efficiency in an ever-changing digital landscape. As organizations embrace these improvements, they position themselves to better navigate the complexities of modern software development.

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Integrations Supported

Genesys Cloud CX

Integrations Supported

Gathr.ai
OpsHub
Planview Hub
ThreadFix
eQube®-DaaS

API Availability

API Availability

Pricing Information

$2/month/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/rational-clearquest

Categories and Features

Categories and Features

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