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What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

What is IBM Rational Synergy?

IBM® Rational® Synergy serves as a powerful software configuration management (SCM) solution that brings together globally dispersed development teams on a unified platform. This tool, designed with task-oriented features, significantly boosts the efficiency and collaboration of software and systems development groups, allowing them to operate with greater speed and ease. By tackling the challenges associated with international teamwork, IBM Rational Synergy elevates the productivity of software delivery teams. It ensures that any changes to software and tasks are reflected in real-time, facilitating seamless collaboration among teams spread across different locations. Additionally, its high-performance WAN access enables remote teams to conduct tasks at speeds similar to those found in local area networks, effectively reducing issues related to multiple servers. A centralized SCM repository is employed to manage all development-related materials, such as source code and documentation, which simplifies the development workflow. Moreover, by enhancing communication and coordination, this solution not only improves teamwork but also plays a crucial role in the successful completion of software projects. As a result, teams can achieve their goals more efficiently while adapting to the demands of a rapidly changing tech landscape.

Media

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Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

IBM Rational Quality Manager
Rally Software

API Availability

API Availability

Pricing Information

$2/month/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/rational-synergy

Categories and Features

Categories and Features

Bug Tracking

Not specified

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Repository Management

Not specified

Requirements Management

Change Management
Reporting
Status Tracking
Task Management

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