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What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

What is Captify Search Intelligence?

Search data is recognized as one of the most influential sources of truth within the marketing landscape. Captify harnesses a range of proprietary technologies that compile, connect, and categorize billions of real-time search interactions from a vast pool of 2.3 billion consumers, transforming raw, consented search data into dynamic audiences, insightful analytics, and improved advertiser solutions. Our decade-long expertise in machine learning and natural language processing has enabled us to craft the most advanced semantic technology available. This approach to computational semantics goes beyond simple search keywords, facilitating a richer understanding of onsite search data while capturing contextual subtleties that offer a holistic view of intent across multiple languages. By incorporating real-time consumer search activities, Captify provides a thorough and detailed insight into the customer journey, reflecting various profiles, interests, key moments, and intentions—all accomplished without reliance on third-party cookies. This groundbreaking strategy empowers marketers to devise personalized tactics that align with the shifting preferences of their target audience, ultimately enhancing engagement and effectiveness in their campaigns. As a result, businesses can better navigate the complexities of consumer behavior and drive more impactful marketing results.

Media

Media

Integrations Supported

Genesys Cloud CX
MINT
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Integrations Supported

Genesys Cloud CX
MINT
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Company Facts

Organization Name

Captify

Date Founded

2011

Company Location

United Kingdom

Company Website

www.captifytechnologies.com/search-intelligence-technologies/

Categories and Features

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