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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is CAASS?

A digital school management platform aimed at creating a supportive atmosphere for students, families, educators, and school administrators. It features tools for overseeing public transport, notifying about late arrivals, and facilitating communication with parents. Furthermore, the system provides breakfast scanning, control of morning entry, activities for preschoolers, and tutoring options. It also includes exit scanning, afterschool programs, management of detention, transportation services, recreational activities, and resources for the library. Essential capabilities encompass monitoring classroom attendance, hall sweeps, restroom access, lunch services, location tracking, school events, field trips, and managing early dismissals. Access411, the provider of the comprehensive attendance, administrative, and safety solution called “CAASS,” has been in operation since 1996. What began in a high school in Baltimore, MD, has now expanded to numerous diverse school districts. The committed team at Access411 is dedicated to fostering safe environments for both current and future generations of students and staff. Their continuous initiatives guarantee that educational institutions can adeptly tackle the shifting challenges presented in today’s academic world, ensuring that the needs of all stakeholders are met effectively.

Media

Media

Integrations Supported

Administrator's Plus
Blackbaud SIS
Chrome Remote Desktop
ClassLink
Google Chrome
Gradelink SIS
Jamf Pro
LearnZillion
LogMeIn Rescue
Memrise
Microsoft 365
Microsoft Intune
Nearpod
Prodigy
RapidIdentity
SchoolTool
Socrative
TeamViewer
Tyler SIS Classroom 360
eSchoolData

Integrations Supported

Administrator's Plus
Blackbaud SIS
Chrome Remote Desktop
ClassLink
Google Chrome
Gradelink SIS
Jamf Pro
LearnZillion
LogMeIn Rescue
Memrise
Microsoft 365
Microsoft Intune
Nearpod
Prodigy
RapidIdentity
SchoolTool
Socrative
TeamViewer
Tyler SIS Classroom 360
eSchoolData

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

Access411

Date Founded

1996

Company Location

United States

Company Website

www.access411.com/products/caass/

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

K-12

Attendance Tracking
Classroom Management
Communication Management
Curriculum Management
Enrollment Management
Financial Management
Parent Portal
Progress Reports
Skill Testing
Student Information / Records

School Management

Bookstore Management
Cafeteria Management
Curriculum Management
Facility Management
Financial Management
Higher Education
Housing Management
Independent / Private
K-12
Library Management
Online Calendar
Online Payments
Parent / Student Portal
Preschool
Reporting/Analytics
School District
Special Education
Vocational / Trade Schools

Categories and Features

K-12

Attendance Tracking
Classroom Management
Communication Management
Curriculum Management
Enrollment Management
Financial Management
Parent Portal
Progress Reports
Skill Testing
Student Information / Records

School Management

Bookstore Management
Cafeteria Management
Curriculum Management
Facility Management
Financial Management
Higher Education
Housing Management
Independent / Private
K-12
Library Management
Online Calendar
Online Payments
Parent / Student Portal
Preschool
Reporting/Analytics
School District
Special Education
Vocational / Trade Schools

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