Top Incident IQ Alternatives

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

The Asset Guardian (TAG) Mobi is the chosen preventive maintenance and asset management solution (EAM) for Microsoft Dynamics 365 Business Central, designed to deliver reliable manufacturing asset solutions that reduce risk and downtime. TAG Mobi prevent downtime, maximize asset performance, and accelerate onboarding and training with the support of AI tools and intuitive dashboards. No silos. No extra software. Just smooth integration and quick adoption—so maintenance teams can work faster, and managers get the data they need to make decisions.

Elevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.

EZO (formerly EZOfficeInventory) is a modern asset management and tracking platform designed to help organizations gain visibility, accountability, and efficiency across their entire asset portfolio. EZO has been serving businesses since 2011 and is trusted by mid-market to enterprise companies across construction, healthcare, education, government, manufacturing, non-profit sectors, and more. EZO’s platform consolidates equipment, IT devices, tools, and facilities into one easy-to-use system that adapts to diverse workflows. With capabilities such as barcode/QR/RFID scanning, mobile apps for iOS and Android, preventive maintenance scheduling, check-in/check-out workflows, and customizable reporting dashboards, EZO empowers teams to manage assets in real time—whether on-site, in the field, or across multiple locations. Unlike legacy ERP systems that are costly and complex, or niche trackers that serve only a single vertical, EZO balances enterprise-grade functionality with intuitive usability. This makes it accessible to frontline staff while still meeting the needs of compliance officers, operations leads, and asset managers who require audit-ready asset data, lifecycle history, and role-based access controls. Seamless integrations with QuickBooks, Xero, Zendesk, Jira, Azure AD, and Okta extend EZO into accounting, IT, and service desk ecosystems, ensuring asset data is not siloed but connected to critical business functions. A flexible API also supports tailored integrations for organizations with specialized requirements. EZO’s users consistently highlight its ease of adoption, flexible customization, responsive customer support, and continuous product innovation as key differentiators. Whether your goal is to reduce downtime, cut costs, improve compliance, or maximize return on assets, EZO provides the intelligence and control to achieve measurable business results, scale faster, and operate with confidence.

Canfigure is an adaptable software platform designed to automate various business processes and workflows efficiently. Its pre-designed modules encompass Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management, and Test Validation, allowing for a flexible combination of modules tailored to meet specific organizational needs. Our expertise lies in transitioning businesses from reliance on Excel spreadsheets or outdated legacy systems for managing essential data to a unified, user-friendly, and economical solution that empowers you to take charge of your information. Additionally, Canfigure offers distinctive customization features that enable administrators to make system adjustments independently, eliminating the need for vendor assistance and minimizing ongoing costs. This unique capability not only enhances operational efficiency but also fosters a more agile response to changing business requirements.

FMX is a facility management software designed by professionals within the field to enhance organizational efficiency in daily operations, track team performance, and identify potential areas for improvement that may be affecting resource utilization. It effectively minimizes work order resolution times, oversees preventive maintenance tasks, and consolidates equipment and asset management into a single user-friendly platform. In addition to its core functionalities, FMX ensures continual customer support and training, boasting an impressive 98% customer satisfaction rating and an average response time of just 30 minutes. The software is accessible through any web browser, whether on mobile devices or desktops, and permits unlimited users without incurring extra fees. With a commitment to fostering operational excellence, FMX is dedicated to elevating your business's performance and enhancing your financial outcomes. The FMX team prioritizes your needs and strives to help you reach your goals effectively.

Hector serves as a comprehensive SaaS solution designed for the tracking and oversight of both your physical equipment and software assets. This application facilitates various functionalities such as overseeing equipment loans, managing software licenses, tracking asset depreciation, and handling barcode inventory systems. With features that accommodate an unlimited number of users, Hector provides an array of useful tools that assist in managing your entire inventory and keeping tabs on every piece of equipment no matter its location. It is an ideal choice for sectors involving IT inventory, audiovisual gear, tools and machinery, medical devices, or any other assets requiring meticulous tracking and management. In addition, Hector's user-friendly interface ensures that teams can easily adapt to the system, maximizing efficiency across all asset management tasks.

Qualer serves as a cloud-driven platform for managing assets and services, optimizing the processes of maintenance and calibration. By utilizing Qualer, organizations can achieve full visibility and effortless cooperation with both internal teams and external service providers. This platform functions as a comprehensive ecosystem for managing asset lifecycles and service events, ensuring transparency and responsibility, which significantly improves asset management and regulatory compliance regardless of your location. Furthermore, Qualer empowers users to streamline operations and make informed decisions about their assets.

Brightly Asset Essentials is a comprehensive cloud-based maintenance solution designed for both routine and complex maintenance operations. This software empowers users to create, assign, and monitor the progress of maintenance tasks while efficiently managing assets and equipment. Additionally, it facilitates the development of sophisticated workflows, including preventive maintenance scheduling, and integrates Internet of Things (IoT) and predictive maintenance (PdM) technologies to enhance operational efficiency. Users can also manage inventory effectively, all while leveraging mobile functionalities, document management features, and robust reporting tools for a seamless experience. With its versatile capabilities, Asset Essentials stands out as a crucial tool for organizations aiming to optimize their maintenance processes and asset management strategies.

Asset Infinity stands out as a prominent software solution for asset management and tracking, embraced by numerous brands across diverse sectors. This software operates on Microsoft Azure Cloud Services, ensuring an impressive uptime guarantee of 99.9%. With Asset Infinity, users benefit from a comprehensive range of features, including Asset Tracking, Inventory Management, Preventive Maintenance, Incident Management, Depreciation Management, Resource Allocation, and User Management, effectively transforming outdated spreadsheets into a modern, tailored software experience. The platform enhances the efficiency of asset tracking by utilizing technologies such as barcodes, RFID, NFC, and geographical location, which collectively facilitate seamless auditing while leaving a reliable trail of asset movement. By integrating these advanced tracking methods, Asset Infinity not only improves accuracy but also significantly reduces the time and effort required for asset management tasks.

Manage1to1 is a cloud-based platform designed for K-12 institutions, enabling efficient oversight of data produced by your 1:1 technology deployment. With features such as Help Desk support, Asset Management, User Management, Incident Tracking, and a comprehensive Billing Suite, it provides insights into the current status and expenses of your deployment. Additionally, the platform offers robust reporting, invoicing capabilities, and in-depth analytics, ensuring you have a thorough understanding of your deployment’s performance and financial implications. This holistic approach allows educational institutions to make informed decisions regarding their technology investments.

USATestprep provides administrators with the tools to assess and monitor the performance of students, schools, and classrooms effectively. Founded by two educators who saw the potential of online technology to elevate test scores and enhance mastery of the curriculum, USATestprep goes beyond mere practice questions. The platform also incorporates puzzles, videos, interactive technology activities, and games that adhere to state standards. With its diagnostic assessment system, users can obtain a clear overview of performance metrics at individual, class, and school levels. Designed for ease of use, the site ensures a seamless experience for both students and teachers right from the moment of purchase. Additionally, we supply an online training session along with tutorial videos to guide users through every feature of the platform, making it accessible for everyone involved. This commitment to support and usability sets USATestprep apart in the realm of educational resources.

Cariina acts as an all-encompassing organizational management tool specifically designed for K–12 educational institutions, seamlessly integrating diverse non-instructional functions into a unified platform. It addresses nearly every aspect that doesn't pertain to direct teaching, including areas such as finance, human resources, facilities management, IT, maintenance, inventory control, transportation logistics, and academic administration tasks like attendance tracking and behavior management. Additionally, it facilitates event scheduling and lesson planning, all accessible through a single user-friendly login. Central to the platform's effectiveness are its Workflows and Boards; Workflows allow schools to digitize and streamline numerous processes, including managing permission slips, maintenance issues, transportation changes, IT support requests, and field trip approvals. At the same time, Boards provide administrators with the tools to create customizable web pages without needing coding skills, enabling students, faculty, and parents to interact with workflows, monitor data, and access essential information. This comprehensive integration not only enhances operational efficiency but also promotes collaboration among all participants in the educational landscape, ultimately contributing to a more cohesive learning environment. Through these features, Cariina stands out as a vital resource that can significantly improve the administration of K–12 schools.

Achieve compliance, minimize risks, and improve the environment for both students and staff by partnering with Parago. Our innovative solutions ensure that your educational institution creates a secure and productive learning atmosphere for everyone. By integrating our cloud-based school operations management system, you can streamline daily tasks while saving time and resources efficiently. Parago assists you in upholding compliance, mitigating risks, and enhancing the experiences of students and staff, which in turn strengthens your school, trust, or district’s reputation. Our cloud asset management software allows you to manage various locations from one centralized platform, featuring a secure database optimized for efficient oversight of your assets and inventory, all easily accessible via mobile devices for quick checks and updates. Choose from our customizable Parago Schools / Schools Plus and Parago MATS / MATS Plus solutions designed to evolve alongside your school or trust. Additionally, we encourage you to request an information pack to explore the full range of our offerings, ensuring that you are well-informed about the services we provide. This comprehensive approach will empower your institution to thrive in today’s educational landscape.

The Prometheus platform enables organizations utilizing SAP, IBM Maximo, or Oracle to achieve innovative digital transformation for their maintenance and operational needs. With user-friendly, role-specific workflows, Prometheus solutions cater to every aspect of enterprise asset management. Whether connected to the internet or not, all options within the Prometheus platform are accessible across various devices. Our offerings encompass a wide range of functionalities, including planning and scheduling, permitting and safety processes, STO management, mobility solutions, master data handling, as well as comprehensive reporting and analytics capabilities. As a result, organizations can streamline their operations and enhance efficiency across the board.

A digital school management platform aimed at creating a supportive atmosphere for students, families, educators, and school administrators. It features tools for overseeing public transport, notifying about late arrivals, and facilitating communication with parents. Furthermore, the system provides breakfast scanning, control of morning entry, activities for preschoolers, and tutoring options. It also includes exit scanning, afterschool programs, management of detention, transportation services, recreational activities, and resources for the library. Essential capabilities encompass monitoring classroom attendance, hall sweeps, restroom access, lunch services, location tracking, school events, field trips, and managing early dismissals. Access411, the provider of the comprehensive attendance, administrative, and safety solution called “CAASS,” has been in operation since 1996. What began in a high school in Baltimore, MD, has now expanded to numerous diverse school districts. The committed team at Access411 is dedicated to fostering safe environments for both current and future generations of students and staff. Their continuous initiatives guarantee that educational institutions can adeptly tackle the shifting challenges presented in today’s academic world, ensuring that the needs of all stakeholders are met effectively.

RYCOR simplifies the process for school district administrators and educators to gather school fees efficiently. Its innovative digital platform enhances productivity and financial management for school offices across North America. By leveraging automation, RYCOR revolutionizes the fee management system for more than 900,000 students and 1,500 educational institutions, making the entire process smoother and more effective. This transformation not only saves time but also provides a more organized approach to handling school finances, greatly benefiting educational environments.

SchoolFront is a powerful, secure, and adaptable platform tailored for the management of K-12 school districts via a web-based interface. This modular and fully-integrated system can either smoothly connect with existing isolated legacy IT setups or act as a complete alternative, significantly diminishing reliance on cumbersome, manual, and paper-based processes. By consolidating data from various information systems, SchoolFront seeks to fully digitize human resources, business operations, and additional administrative tasks. Its innovative bulk conversion feature facilitates the transformation of physical records into highly functional electronic assets, which enhances extensive data reporting capabilities. School staff leverage SchoolFront to effectively collect and manage structured operational data, encouraging standardization and optimization of processes while fostering collaboration among teams. The platform not only streamlines operations but also equips educational institutions with valuable insights for informed decision-making. Furthermore, SchoolFront's user-friendly interface ensures that all staff members can easily navigate and utilize its features, ultimately enhancing the overall efficiency of school district management.

Top CMMS Software for Efficient Asset and Maintenance Management. Since our inception in 1984, Facilities Managers and businesses have placed their trust in our solutions. We offer comprehensive Asset Management Solutions designed to enhance maintenance operations for organizations of varying sizes and industries. Our integrated approach combines Asset, Maintenance, and Facilities Management into one seamless platform. With our Property Management Software and Asset Tracking capabilities, you can optimize your data-driven operations and gain a holistic perspective on your Facilities and Maintenance Management activities. This ensures improved efficiency and effectiveness across all operational areas.

K12 Asset Pro, created by Divot Assets, is an innovative cloud-based platform tailored for fixed asset management and tracking within K-12 school districts, allowing them to optimize their inventory management, reporting, and compliance efforts. This user-friendly system enables districts to efficiently check assets in and out among students, staff, and various sites, while effectively preventing double-booking and tracking multiple status labels like deployable, pending, undeployable, and archived. With its mobile scanning capabilities that utilize barcodes, users can swiftly manage item check-ins and check-outs on the move, along with bulk options for adding or editing assets, drastically minimizing the time dedicated to manual data entry tasks. Additionally, the platform offers functionalities for establishing role-based permissions, managing untagged accessories, overseeing one-to-one technology devices, and maintaining records for asset disposals. K12 Asset Pro also boasts the ability to generate customizable reports based on various parameters like location, category, funding source, status, type, or value, thus ensuring adherence to both state and federal reporting standards, particularly emphasizing tracking by federal funding sources. Ultimately, this all-encompassing asset management solution significantly boosts operational efficiency and accountability within educational institutions, making it an indispensable tool for school administrators. Moreover, the intuitive interface and robust support resources enhance user experience, ensuring that staff can maximize the benefits of the system.

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

Ecotrak stands out as a premier software solution for facility and asset management, offering an intuitive interface that enables businesses to oversee their facilities effectively while monitoring asset lifecycles through real-time, actionable insights. The company was established by experts from the restaurant industry, specifically designed to meet the needs of those in the restaurant sector. This focus ensures that Ecotrak is tailored to address the unique challenges faced by restaurant professionals, enhancing their operational efficiency.

The management of assets and help desks within K-12 education has become notably intricate. We recognize the hurdles you encounter, including the challenge of navigating through various outdated programs and depending on a mix of library systems for managing devices, as well as handling help requests via email and coping with a flood of spreadsheets and paper documentation. By utilizing One to One Plus, you gain access to a unified asset management and help desk solution that brings all aspects together on one platform. This system is crucial for boosting your team’s efficiency and effectiveness. You can oversee all technology devices from a single interface while tracking the complete history of each item. Furthermore, it easily integrates with your existing systems through a user-friendly API connection and facilitates the generation of invoices for any damaged devices. Our platform caters to schools of varying sizes across the country, and by becoming part of the One to One Plus community, you will benefit from a wealth of knowledge sharing, best practices, and innovative strategies related to K-12 asset management and help desk ticketing, thus ensuring your operations run more smoothly and efficiently. The right set of tools not only simplifies your management tasks but also enhances how you utilize your school’s technological assets. In the rapidly evolving educational landscape, having an effective system in place becomes paramount to achieving long-term success.

School Asset Manager distinguishes itself as the sole all-encompassing platform for school asset management that utilizes advanced cloud and mobile technology. It encompasses a variety of features including QR asset tagging, scanning functionalities, document and media storage, network oversight, and a specialized help desk. This groundbreaking solution offers extraordinary flexibility, allowing educational institutions to tailor their asset management processes to their unique needs. With a presence in over 2,000 schools, districts, and educational organizations around the world, we engage with more than 2,000,000 parents and users. Our experienced and dedicated team is always on hand to support schools, ensuring they have the assistance they require. Designed in close partnership with educational institutions, our solutions are specifically crafted to meet their needs. Recognized by countless schools globally, we serve a wide array of clients such as school districts, charter schools, individual institutions, academy federations, universities, colleges, private entities, and managed service providers, reinforcing our status as a leader in the education sector. By maintaining a steadfast commitment to ongoing enhancement and innovation, we continuously aim to improve the asset management experience for all our users, ensuring that they can achieve optimal efficiency and effectiveness in their operations. Our mission is to empower schools with the tools they need to thrive in an ever-evolving educational landscape.

A mobile platform designed for efficient management of assets, communication, facilities, and various information is at your fingertips. With just one click, you can generate work orders, attach images or videos, and keep track of your requests, approve estimates, and confirm completion—all accessible via a mobile application, eliminating the need for a computer. TeroTAM serves as a computerized maintenance management system (CMMS) that oversees and optimizes high-value assets, leveraging advanced analytics to enhance performance and prolong asset longevity. Additionally, TeroTAM offers a range of solutions, including asset and complaint tracking, facility management, and task management with intelligent tracking capabilities. It also facilitates internal communication through sophisticated tools like QR code scanning, digital signatures, and streamlined messaging features. With a decade of IT experience, we understand the complexities involved in managing and maintaining business assets and operations, and we are here to simplify that process for you. Our goal is to empower organizations with the tools they need to succeed.

Delivers information systems and online platforms tailored for schools, school districts, and various educational organizations. These resources are designed to enhance communication and streamline operations within the educational sector.

The IBM Maximo® Application Suite is a comprehensive set of tools aimed at efficiently overseeing and handling assets, as well as facilitating predictive maintenance and reliability strategies. With the Maximo Application Suite, organizations are empowered to fully leverage the potential of their enterprise assets via a cohesive, cloud-centric platform that utilizes AI, IoT, and analytics to boost performance, extend asset longevity, and reduce both operational downtime and costs. Users of IBM Maximo gain access to cutting-edge applications tailored for CMMS, EAM, APM, and RCM, all while benefiting from streamlined installation and management processes, which enhance the overall user experience through the integration of consistent data and workflows. The use of AI and analytical tools fosters effective oversight and upkeep of valuable assets, leading to not only improved performance but also longer operational lifespans and reduced expenses and downtime. By implementing automated asset inspections fueled by real-time data and artificial intelligence, organizations can notably upgrade their inspection methods. This all-encompassing suite equips users to tackle the complexities of asset management in the rapidly evolving landscape of contemporary business. Ultimately, the IBM Maximo Application Suite positions organizations to thrive by ensuring their asset management processes are agile, responsive, and efficient in a competitive market.

For over a decade, Edsby® has prioritized fostering connections among individuals rather than merely focusing on documents, significantly impacting K-12 education worldwide. The platform supports in-person, hybrid, and online learning, facilitating comprehensive communication between students and educators, all designed to enhance student achievement in the K-12 sector. Schools, districts, states, provinces, and even nations utilize Edsby for various functions, including assessment, reporting, analytics, student well-being, and learning management. Its unique capabilities are integrated within one platform, effectively catering to the needs of students across all grades, from K-6 to 7-12, and it boasts a user-friendly, social-style interface. Edsby is implemented in K-12 institutions across every district, including the ten largest ones in North America. Notably, the New Zealand Ministry of Education has adopted Edsby for national use, and the platform has received over 60 industry awards and recognitions. Its continued success demonstrates the effectiveness of its approach to education.

Ultimate School Manager is a holistic ERP software solution tailored for educational institutions, functioning as a vital management resource for both schools and colleges. This extensive suite of products tackles the ongoing and upcoming challenges that educational organizations encounter, incorporating smart, education-focused technologies that improve the management of essential resources such as students and staff. With the implementation of Ultimate School Manager, educational administrators can not only simplify their operations but also significantly enrich the learning experience for all involved. Additionally, this software empowers institutions to adapt more effectively to the evolving landscape of education.

A variety of organizations, including governmental bodies, educational institutions, utility companies, and commercial enterprises, utilize Cartegraph's all-encompassing software solutions for managing assets, overseeing work orders, and optimizing space in order to improve asset supervision, track work progress, and facilitate informed financial choices. Local governments, park services, and utility providers depend on Cartegraph's cutting-edge tools to refine their asset management strategies, enhance operational productivity, and promote cost-effective expenditures. The asset management software designed for cities simplifies the process of asset inspections, ensuring that precise data is gathered throughout the entire workflow. Through the use of the Cartegraph One application, users can record their findings, upload photographs, and manage follow-up tasks while in the field, which contributes to a more integrated experience. This functionality fosters a better understanding of the asset's condition over its lifecycle, enabling strategic planning that takes into account aspects such as age, anticipated performance, and inspection outcomes to carry out timely, condition-based maintenance efforts. By employing these sophisticated features, organizations not only prolong the lifespan of their assets but also enhance resource allocation efficiency. Ultimately, this holistic approach to asset management empowers organizations to make smarter decisions and achieve greater sustainability in their operations.