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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is CAASS?

A digital school management platform aimed at creating a supportive atmosphere for students, families, educators, and school administrators. It features tools for overseeing public transport, notifying about late arrivals, and facilitating communication with parents. Furthermore, the system provides breakfast scanning, control of morning entry, activities for preschoolers, and tutoring options. It also includes exit scanning, afterschool programs, management of detention, transportation services, recreational activities, and resources for the library. Essential capabilities encompass monitoring classroom attendance, hall sweeps, restroom access, lunch services, location tracking, school events, field trips, and managing early dismissals. Access411, the provider of the comprehensive attendance, administrative, and safety solution called “CAASS,” has been in operation since 1996. What began in a high school in Baltimore, MD, has now expanded to numerous diverse school districts. The committed team at Access411 is dedicated to fostering safe environments for both current and future generations of students and staff. Their continuous initiatives guarantee that educational institutions can adeptly tackle the shifting challenges presented in today’s academic world, ensuring that the needs of all stakeholders are met effectively.

Media

Media

Integrations Supported

Active Directory
Aeries
Chrome Remote Desktop
Duolingo
Evernote
Google
Gradelink SIS
Jamf Pro
Microsoft Azure
Microsoft System Center
Nearpod
Noko
PowerSchool SIS
Quizlet
RapidIdentity
SchoolTool
Skyward
TADS Admissions & Enrollment
Turnitin
Wayground

API Availability

Has API

API Availability

Pricing Information

Pricing based on district student enrollment

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

Access411

Date Founded

1996

Company Location

United States

Company Website

www.access411.com/products/caass/

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

K-12

Not specified

PBIS

Not specified

School Management

Not specified

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