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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is Hector?

Hector serves as a comprehensive SaaS solution designed for the tracking and oversight of both your physical equipment and software assets. This application facilitates various functionalities such as overseeing equipment loans, managing software licenses, tracking asset depreciation, and handling barcode inventory systems. With features that accommodate an unlimited number of users, Hector provides an array of useful tools that assist in managing your entire inventory and keeping tabs on every piece of equipment no matter its location. It is an ideal choice for sectors involving IT inventory, audiovisual gear, tools and machinery, medical devices, or any other assets requiring meticulous tracking and management. In addition, Hector's user-friendly interface ensures that teams can easily adapt to the system, maximizing efficiency across all asset management tasks.

Media

Media

Integrations Supported

Jamf Pro
Microsoft Azure
Microsoft Intune
ClassLink
Duolingo
Formative
LearnZillion
LogMeIn Rescue
ProgressBook Suite
SapphireK12
Turnitin
Tyler SIS Classroom 360
VNC Connect
Veracross
Zoho Assist

Integrations Supported

Jamf Pro
Microsoft Azure
Microsoft Intune
Microsoft Entra ID
Microsoft Outlook
SALTO KS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing based on district student enrollment

Pricing Information

$26.99 USD/month
Hector offers a free trial for 15 days after which the software is available across several pricing tiers. e.g. : Shield: $26.99/month, $291.49/year for up to 100 assets,

You can pay only for the number of assets registered in the system!
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

Hector

Date Founded

2018

Company Location

Canada

Company Website

hectorassetmanager.com

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

CMMS

Not specified

EAM

CMMS
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management

Equipment Maintenance

Customer Database
Equipment Tracking
Inventory Control
Maintenance Scheduling
Warranty Tracking
Work Order Management

Equipment Rental

Not specified

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Requisition Management
Supplier Management

License Management

Not specified

Work Order

Not specified

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