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What is InfoCenter?

InfoCenter is a versatile and intuitive self-service web portal designed for organizations to securely exchange documents and records from multiple sources. This platform offers extensive monitoring of user engagement, capturing intricate search histories and providing access to related data and documents. As a result, it serves a wide range of purposes, including the handling of requests for public, student, or employee records, as well as resources that assist in customer service and inquiries regarding invoice payments. Featuring a highly adaptable authentication system, InfoCenter guarantees that both external and internal users can selectively access content, all while maintaining the security of sensitive internal information and systems. This level of oversight is crucial for managing public record requests alongside confidential information, enabling your organization to comply with regulatory requirements and legal obligations effectively. In essence, InfoCenter empowers your business to deliver pertinent information to the right users at the optimal time, thereby improving overall operational efficiency. By offering such flexibility, InfoCenter emerges as an essential resource for organizations aiming to refine their information-sharing processes and enhance user satisfaction. Furthermore, its user-friendly interface encourages wider adoption across various departments, ensuring that all teams can benefit from its capabilities.

What is Capricorn?

SilverBlaze's Capricon Customer Portals provides an entirely customizable self-service web portal solution that significantly boosts employee productivity and enhances customer satisfaction. By implementing Capricon, companies can offer their clients self-service tools that facilitate effective utility management, reduce the volume of incoming calls, and promote innovative interactions with the service, all while minimizing costs associated with printed invoices, bills, and reports. Moreover, Capricon effortlessly integrates with existing business systems and guarantees accessibility from any device at any time, positioning it as an adaptable option for contemporary businesses. This level of flexibility not only streamlines operations but also empowers customers to take charge of their service experience, fostering a more engaged and satisfied clientele. As a result, organizations can expect improved operational efficiency and stronger customer relationships.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICM Document Solutions

Date Founded

1988

Company Location

United States

Company Website

www.icmdocs.com/document-management/infocenter-self-service-web-portals/

Company Facts

Organization Name

SilverBlaze

Date Founded

1999

Company Location

Canada

Company Website

www.silverblaze.com

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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