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What is Infor HMS?

An advanced hotel property management system (PMS) must transcend being merely a separate entity; it should act as the core engine that orchestrates all activities within hotels, resorts, and casinos. Such a PMS ought to represent a holistic hospitality technology platform that seamlessly integrates every aspect of operations with the guest experience, facilitating a smooth journey that empowers your establishment to meet and exceed leading industry standards. Moreover, it should establish a foundation for lasting guest relationships, which in turn catalyzes revenue growth and boosts profitability. The Infor® Hospitality Management Solution (HMS) is a cloud-based hotel PMS that aims to not only fulfill but continually surpass modern guest expectations. By implementing Infor HMS, hospitality companies can efficiently optimize operations, deliver exceptional guest services, and foster a rewarding experience for all parties involved. Additionally, the solution's scalability guarantees that it can adjust to your existing needs while also embracing future changes within the hospitality sector. This adaptability is vital for sustaining a competitive advantage in a rapidly changing industry landscape, ensuring that your establishment remains relevant and successful over time.

What is Hospitality Suite CRM?

Our services leverage the capabilities of Microsoft Dynamics 365 Power Platform to deliver a wide range of effective customer relationship management solutions specifically designed for the hospitality industry. Facilities such as resorts, hotels, restaurants, golf courses, spas, and hospitality management companies of all sizes can benefit from our cutting-edge offerings. By integrating guest interactions into a unified platform, you can develop a thorough 360° perspective on your customers. We offer two primary products: HotelCRM 365 and Hospitality Suite CRM. At its foundation, Microsoft Dynamics 365 Customer Engagement acts as a flexible software development platform. The Dynamics 365 framework is highly adaptable, built with customization as a top priority. A key element of this offering is what Microsoft calls the xRM Platform, addressing any relationship management requirements. While the product contains powerful general CRM capabilities, they are not specifically tailored to the hospitality sector, which is where Hospitality Suite CRM becomes essential. This focused strategy guarantees that the distinctive needs of hospitality professionals are effectively addressed, allowing them to enhance guest experiences and streamline operations further. Ultimately, our solutions empower businesses to thrive in a competitive market by fostering lasting relationships with their clientele.

Media

Media

Integrations Supported

Akia
Amazon Web Services (AWS)
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Hotel Asset Reporting
Impala
Inn-Flow
IronWiFi
LodgIQ
TrustYou
Vouch
Wave RMS
b4 TransForm

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/hms

Company Facts

Organization Name

HospiTalitySoft 365

Date Founded

2019

Company Location

United States

Company Website

www.hospitalitysoft365.com/hospitalitysuite

Categories and Features

Casino Management

Not specified

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Loyalty Program
Marketing Automation

Reservations

Customer Support
Group Reservations
Rate Management
Room Booking Management

Categories and Features

Hotel CRM

Not specified

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